Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.5
167 Reviews
Call Service Center (815) 524-0642

167 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Sort by
October 15, 2024

Helpful friendly staff, beautiful clean facility. Prompt service, explained exactly needed to get done, and delivered. Got complimentary car wash also. More

by stpaul1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Oct 17, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team takes pride in providing helpful service and maintaining a clean facility. We're glad you enjoyed your complimentary car wash as well! We look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 14, 2024

Manny in the service department was great. We had to come in late in the day. Our service lights for battery and start/stop came on. He communicated the issue very timely as our auxiliary batt More

by corina_cardamone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Franco-Service Dept
Report | Print
Oct 16, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that Manny provided you with great service during your visit to Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Timely communication and efficient service are what we strive for, and we’re glad Manny could resolve the issue with your auxiliary battery on the same day. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 13, 2024

Serivice team members were very helpful and polite. Explained the repair and available options. Offered to give a ride home while I waited for oil change. More

by shingtnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean in service
Report | Print
Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that our service team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport was helpful and polite during your visit. We strive to provide excellent service and ensure our customers feel informed and supported. We hope to assist you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

Dealership forgot to put bolts that hold the skid plate on.....tried to deny fault More

by davidmotes2388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Pattenaude
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We understand your concerns regarding the skid plate and the oversight with the bolts. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to maintain high standards and appreciate your feedback. Please feel free to reach out to us directly so we can address your situation and work towards a resolution. Your satisfaction is important to us. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

Parts department manager, Mike did an excellent job with my tire and alignment proposal. Disappointed with the service department. Waiting for a 2 1/2 hr service estimate for tire installation and alignment More

by cizmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Heim
Report | Print
Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that Mike from our parts department provided excellent service with your tire and alignment proposal. However, we understand your disappointment with the service department and the extended wait time for your estimate. We also appreciate your feedback about the details regarding your vehicle's return. Your insights are valuable to us, and we'll use them to improve our processes. If you have any further concerns or suggestions, please feel free to reach out to us directly. We look forward to serving you better in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

They fixed my Ram truck very quickly! ! I would go back there again. The service advisor was helpful! More

by giovanna18th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your great feedback! We're thrilled to hear that we could quickly get your Ram truck fixed and that our service advisor was helpful. We genuinely appreciate your support and look forward to seeing you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport! Safe travels! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Manny was AWESOME! Efficient and outstanding customer service. He went above and beyond. The entire experience was effortless from start to finish. He truly takes pr More

by ajkorbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We greatly appreciate your kind words about Manny and are thrilled to hear that he provided you with such efficient and outstanding service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to make every experience seamless for our customers, and it’s great to know we succeeded. We look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

The Service Dept is excellent. Always honest about what needs to be done with the vehicle. More

by dmcquaid1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our Service Department at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Honesty and integrity are essential to us, and we appreciate your recognition of our team's efforts. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Great fast service. Great service adviser. Very nice shop. Thanks for the help on our warranty job. More

by rock64john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's always our goal to provide fast and helpful service, especially with warranty jobs. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 09, 2024

Clean environment and nice people at all levels making sure I have everything I needed. More

by kevlam24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the clean environment and our team's dedication at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to make sure our customers have everything they need. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

1
...
15
16
17