Betten Honda - Service Center

We had our Honda Passport in for a Recall and a maintenance check for noise while accelerating. Betten Honda Service wrecked our Passport in their parking lot. We were immediately notified. maintenance check for noise while accelerating. Betten Honda Service wrecked our Passport in their parking lot. We were immediately notified. The crash resulted in the Drivers Air Bag being deployed (the employee we were told was/is “ok”). We were devastated by the damage to our favorite vehicle. They did repair the damage at the Betten Chevrolet Buick GMC body shop across the street and Betten Honda Service. The initial estimate to repair the damage was $13,632. They did provide a loaner car for the time it took to repair the Passport. It is my/our understanding that Accidents and Air Bag deployment results in “Lost Value” of a vehicle. My research (on-line) shows a lost value of 10% to 30%. We have run the Carfax for the Passport, the detail(s) of the work done/completed by the Betten Body Shop and Betten Honda Service are not listed. The Carfax does show that work was done by both, “Vehicle Serviced”. The Honda service does show the engine mount replaced and an alignment. The Air Bag replacement is Not shown/listed. It is also our understanding that it is our responsibility to disclose prior-accidents and air-bag-deployment-and-replacement when selling a vehicle. For our Passport the Carfax will not be sufficient. We have asked Betten Honda to make an offer for our lost value based on the extensive damage including the air bag deployment/replacement. They have declined. They introduced the “Lost Value” of the Passport when we went to see it after their crash. They wanted to buy the Passport from us and (as we were told) send it to the Auction as they did not want it in our possession or sold to someone by them. The question to ask yourself is can you trust a Carfax if the vehicle has been repaired by them? More

4 years of complaining about a noise in a new car and they finally verify it but tell me it is now out of warranty. There was even a service bulletin I was initially told didn't apply, but they later sa they finally verify it but tell me it is now out of warranty. There was even a service bulletin I was initially told didn't apply, but they later said it did. Then to add insult to injury they charged $98.00 to VERIFY that it was making the noise I claimed. They wanted $280 more to apply the service bulletin since it is now out of warranty. No morals, no ethics. More

Gage Hyrns is the most attentive, knowledgeable and personable sales person I’ve ever met! personable sales person I’ve ever met! More

Been a good dealer for many years and sorry that I moved to eastern Michigan and unable to use their great service department. Also great sales personnel. to eastern Michigan and unable to use their great service department. Also great sales personnel. More

I can always count on Julie Kitchen, my service advisor, for good advice and explanations of what needs to be done. Thanks to her, my car is well maintained. I intend to keep the car for a few more years, for good advice and explanations of what needs to be done. Thanks to her, my car is well maintained. I intend to keep the car for a few more years, so that is very important to me. Thank you, Julie. More

They are liers and they don't care about anyone and chris baker don't return called or emails they stole my kids car Joe Grimm is a poc and should not be a manager I give 0 stars chris baker don't return called or emails they stole my kids car Joe Grimm is a poc and should not be a manager I give 0 stars More

Brandon Zufelt worked with me to find the Ridgeline I wanted at a payment I could afford he's great to work with and their service is great. wanted at a payment I could afford he's great to work with and their service is great. More

Nothing but good experiences for me here I don't write a lot of reviews, but I wanted to put in a good word for Joe Grimm in sales and Julie, Andrew and everyone else in service. I've purchas I don't write a lot of reviews, but I wanted to put in a good word for Joe Grimm in sales and Julie, Andrew and everyone else in service. I've purchased two new cars here and have serviced them here religiously because I like and trust everyone that I've worked with. Any time I'm in for an oil change or whatever, everyone remembers me and takes the time to come say hi. I've also seen them doing this with other customers. Their genuine friendliness goes a long way to build confidence that I'll be treated well any time I'm there. I've dealt with a lot of dealers that will cut corners during inspections or make up repairs that aren't necessary just to make more money. I've never seen anything but straightforward honesty here. Plus, it's super cheap to get an oil change, inspection and free car wash here, so you can bet I'll keep coming back. Sales isn't pushy and they've been more than accommodating with making the numbers work on the car I want. I can't ask for more than that. More

Service Experience The service experience is very good. The people are always great. Communicating via their website or through email has been hit and miss for me; howe The service experience is very good. The people are always great. Communicating via their website or through email has been hit and miss for me; however, the online Service scheduling has been excellent. The waiting area and facilities are nice and clean. They have free coffee and crumpets and a good vending machine, but if you want healthy snacks while you wait, you will need to bring your own with you. More