Betten Honda

After having gone to several other local car dealerships, my husband and I decided to purchase a used vehicle from Betten Honda in Muskegon. This was the best decision that we could have made when it came t my husband and I decided to purchase a used vehicle from Betten Honda in Muskegon. This was the best decision that we could have made when it came to purchasing our vehicle. The customer service was OUTSTANDING and we truly felt as if the employee (Brett Adkins) that we worked with was not just trying to sell us a random vehicle. He listened to what our needs were and helped us make the best decision based on those needs. Brett made sure that what few problems there were with the car (ex:a handle that had a tendency to stick on our tailgate)were fixed at no cost to us before we picked our vehicle up. I thought that there was a slight pull in the vehicle when we test drove it and Brett had the mechanics check it and provided us a copy of the mechanics report- just to give us peace of mind that the vehicle was safe and that it was actually the condition of the road that we had driven the car on. Brett was able to help us find the best financing possible (he actually got us a better rate than what our own credit union could offer us)and was also able to offer us top dollar for our 2 trade ins that we had. Not only do the vehicles on this lot look good- customers can be assured that all vehicles have been checked/tested and approved for re-sale...there isn't any reason to worry about the car that you are driving off of the lot. Without a doubt, Betten Honda of Muskegon has earned the business of my husband and I and we will definitely do business again with them in the near future. Thank you to the great staff for making the purchasing process an easy one for us- we appreciate all of your help & we LOVE our "new/used" vehicle. Thanks again to Brett Adkins for being so great to work with!! More

Shane and the rest of the staff went out of their way to complete the deal. He took the time to bring in the right people for what I was concerned about and I left with a car that I'm highly satisfied with complete the deal. He took the time to bring in the right people for what I was concerned about and I left with a car that I'm highly satisfied with. Even when there was a paperwork glitch, Shane made sure that all was taken care of in a timely manner. He and Len Atwood, Service Consultant, teamed up to provide followup service after the sale. Working with this team is a better value in the long run. More

After a disappointing experience with another dealer in the area we were recommended by a family member to speak with a salesman at Betten Honda about buying a new commuter car. Shane Watts was our sal the area we were recommended by a family member to speak with a salesman at Betten Honda about buying a new commuter car. Shane Watts was our salesman. He was honest and very professional throughout the process. Shane was able to get us into a new car quickly and without any hassle. I would recommend anyone looking for a new or used car to Betten Honda and especially to ask for Shane for excellent customer service. More

I was a single female shopping by myself. I met with Shane Watts who was very patient in working with me to make my decision between a used or new Honda CR-V. I spent some time with Brett Adkins on the Shane Watts who was very patient in working with me to make my decision between a used or new Honda CR-V. I spent some time with Brett Adkins on the phone going over my different options, met with him the next night at the dealership getting the paperwork done, scheduled an appointment for adding an option the following day, and picked up my brand new Honda that night. All details were taken care of efficiently by Brett, with plates and insurance transferred needing only a confirmation call to my insurance company. This was a big decision for me but it went extremely smooth and was a very pleasant experience. I strongly recommend this dealership and these salesmen. Thank you both - I LOVE my new Honda CR-V! More

I would like to take a minute to recommend Scott Hamilton at Betten Honda in Muskegon. I am a single working mother with no car knowledge whatsoever. I was dreading car shopping but was so relieved to find at Betten Honda in Muskegon. I am a single working mother with no car knowledge whatsoever. I was dreading car shopping but was so relieved to find a dealership that does not pressure or patronize. All of my questions (and those of the posse I brought with me)were answered and I felt like I was heard. Scott was helpful and well informed without being pushy. I don't usually take the time to write customer reviews like I should but I felt compelled to share my experience for the benefit of any other fear-struck car shopper. More

We gave our sales associate Scott Hamilton a list of different styles and price ranges we were interested in. He was very thorough and after test driving numerous vehicles over a period of time, he and different styles and price ranges we were interested in. He was very thorough and after test driving numerous vehicles over a period of time, he and Adam Hopma found an excellent price and interest rate. Scott went above and beyond anything we asked. I would recommend him with full confidence. An all around great experience. More

Great guy. Trustworthy and knowledgable. Really worked to make my deal a terrific experience. We came in and immediately were welcomed and never felt pressured. to make my deal a terrific experience. We came in and immediately were welcomed and never felt pressured. More

I was amazed at how friendly and courteous all of these gentlemen were. I never felt like I was under any pressure. They worked together as a team .... which amazed me. Today this is rare. I was relaxed an gentlemen were. I never felt like I was under any pressure. They worked together as a team .... which amazed me. Today this is rare. I was relaxed and knew they were working to get me a good deal. I had looked far and wide for a good price and they gave me the best. They are TOPS on my list and I would definitely recommend them to my friends. More

Shane Watts was an extremely helpful and efficient salesman. He wasn't like anyother salesman just trying to make a quick commission. Him and Adam Hopma took very good care of us, working very hard to salesman. He wasn't like anyother salesman just trying to make a quick commission. Him and Adam Hopma took very good care of us, working very hard to get us not only a great deal on my 2008 Honda, but also the best insurance as well. I would absolutely reccommend their dealership to anyone but will also be going back there shortly to buy a truck. More

I was shopping for a afforadable/dependable car and was less than impressed with the professionalism and knowledge of this sales person and his manager. The payments I was offered were inflated by at leas less than impressed with the professionalism and knowledge of this sales person and his manager. The payments I was offered were inflated by at least $25 per month and when I questioned it, I was made to feel like I was stupid. Needless to say I won't be purchsing from this dealership. More