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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
89 Reviews
Call Service Center (231) 903-4528

89 Reviews of Betten Baker Cadillac - Service Center

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June 06, 2025

Fast and efficient service. Great service and attention while trying to make a buying decision. Great job all around. More

by jkwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonivan Murdock
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Jun 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Betten Cadillac. Providing great service and support during the buying process is our top priority. We appreciate your kind words and hope to see you again soon! Sincerely, Rob Morris | Service Director

June 04, 2025

Efficient and thorough. Friendly service. Always helpful when I bring in my Cadillac and have all my information on my car. More

by lancenmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Lance! We're thrilled to hear that you found our service at Betten Cadillac to be efficient, thorough, and friendly. It’s our priority to provide helpful assistance with your Cadillac. We look forward to serving you again next time! Sincerely, Rob Morris | Service Director

June 04, 2025

Friendly fast service. Waiting room was clean an nice. Overall a pleasant experience. Thank you More

by EDWARDWICKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Edward! We’re thrilled to hear that you had a friendly and fast service experience at Betten Cadillac, and that you found our waiting room clean and nice. Your satisfaction is our priority, and we look forward to welcoming you back for your next visit! Sincerely, Rob Morris | Service Director

June 04, 2025

They got me in quick and did a good job of servicing my pickup truck More

by 77DMCGREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Jun 05, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We’re glad to hear you had a positive experience with us at Betten Cadillac and that we could efficiently service your pickup truck. We appreciate your feedback and look forward to seeing you again in the future! Sincerely, Rob Morris | Service Director

June 03, 2025

Always courteous, polite and gets vehicle in on time - discusses issues before providing any service without permission. More

by clh_keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Great to hear! I'm so happy the Team was able to assist. Thank you so much for the 5 stars!

June 03, 2025

Should get a free oil change next time. Took 2 and a half hours to complete. Thats way too long especially when I was early for my appointment. More

by charliedurham0980
Recommend Dealer
No
Employees Worked With
None of them
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Jun 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for taking the time to share your experience with us, Charlie. I understand that waiting for an extended period, especially when you arrived early for your appointment, can be frustrating. Your feedback regarding the wait time is important to me, and I appreciate you bringing it to my attention. If you'd like to discuss your experience further, please feel free to reach out to me at Betten Cadillac directly. I hope to provide you with a better experience next time. Sincerely, Rob Morris | Service Director

June 03, 2025

People are friendly and they normally get you done on time or early. I wish they gave loaner cars for more severe fixes. More

by buckblaster2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No!
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Jun 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback! I'm glad to hear that you find our team friendly and appreciate our timeliness at Betten Cadillac. We understand the importance of having a loaner car for more extensive repairs and will take your suggestion into consideration. If you have any further questions or concerns, please feel free to reach out to us. We look forward to seeing you again! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

June 02, 2025

The service response is quick & complete. They are pro active in updating you on any changes is completion time and take the time to advise you on questionable issues regarding your car & the More

by Greg taylor
Recommend Dealer
Yes
Employees Worked With
Robert service manager; jason servive rep; justin mechanic .
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Jun 02, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you, Greg, for your outstanding review! I appreciate your kind words about the quick and complete service at Betten Cadillac. It's great to hear that you found our team proactive and honest in their communication. Your experience and understanding of the automotive world mean a lot to us. We look forward to seeing you again for any future needs! Sincerely, Rob Morris | Service Director

June 02, 2025

The customer service is excellent! They made the appointment and completed the repair when they said it would be completed. More

by Bobkimball1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Nicole
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Jun 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our customer service at Betten Cadillac. It's great to know that your appointment and repair were handled smoothly and on time. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

May 30, 2025

I’ve been working with this dealership for decades and the customer service has declined significantly over the years. It’s to the point where I HATE having to schedule any type of service and if I had th More

by Dmedacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of those people listed. I worked with Doug Woods and Michael Hamilton and they both provided excellent customer service. Barnes has helped me the last couple times and he’s fine to work with. It’s the “policies” that are trash now
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May 30, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your feedback. We appreciate your long-standing relationship with Betten Cadillac. Your input is valuable to us, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out directly. Thank you again for your feedback. Sincerely, Rob Morris | Service Director

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