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Betten Baker Cadillac - Service Center

Muskegon, MI

4.1
88 Reviews

88 Reviews of Betten Baker Cadillac - Service Center

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July 09, 2025

Communication was lacking. It felt like pulling teeth to get an answer as to when my service MIGHT be completed. More

by SNiemoelle
Recommend Dealer
Yes
Employees Worked With
Jim
Jul 10, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback. I appreciate your insights regarding communication during your service at Betten Cadillac. Your experience is important to us, and we strive to provide timely updates to our customers. If you have further concerns or require assistance, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, Rob Morris | Service Director

July 07, 2025

Always Great service,Rob is excellent! great tech's also!buy all my cars there! Going to buy my next car also More

by murphman500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful feedback! I'm thrilled to hear that you've consistently received great service at Betten Cadillac and that Rob and our technicians have made a positive impact on your experience. We greatly appreciate your loyalty and look forward to assisting you with your next car purchase! Safe travels until we see you again! Sincerely, Rob Morris | Service Director

July 07, 2025

The service department is very courteous along with everyone else. Repair times are prompt and dependable. More

by jigsnwigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Beckstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! I appreciate your kind words about the courteous service from our team at Betten Cadillac. It’s great to hear that you found our repair times prompt and dependable. We look forward to assisting you again in the future! Sincerely, Rob Morris | Service Director

July 06, 2025

Service is always excellent and fast, been doing business with them for over 30 years ! Completely satisfied!! More

by GROOVINGRANNIE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words! We truly appreciate your loyalty to Betten Cadillac over the past 30 years. It’s wonderful to hear that you consistently receive excellent and fast service. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

July 06, 2025

Betten always takes care of us with top notch service and our sales tech Zakk is the best More

by bruceedanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the wonderful review, Bruce! We’re thrilled to hear that you always receive top-notch service at Betten Cadillac. Zakk is indeed a valuable member of our team, and we’re glad he made your experience great. We look forward to seeing you again soon! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

July 04, 2025

Betten’ service center always goes above and beyond. The only service center I use and trust that things get done right and in a timely matter. More

by stowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We're thrilled to hear that you trust Betten Cadillac's service center to provide the reliable and timely care you deserve. Your satisfaction is our priority, and we appreciate your loyalty. We look forward to assisting you again soon! Sincerely, Rob Morris | Service Director

July 04, 2025

It was a good appointment. In & out quickly. Letting me know what else was needed. I am still waiting on a quote & my question on a warranty. More

by Anastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Jul 05, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback, Anastasia! I'm glad to hear that your appointment went smoothly and that we were able to assist you efficiently at Betten Cadillac. I understand the importance of getting your quote and warranty questions answered, and I appreciate your patience. Please feel free to reach out to us directly if you need further assistance. We look forward to helping you! Sincerely, Rob Morris | Service Director

July 03, 2025

I brought my truck in for an oil change price is very fair. To do it myself costs about 100$ they charge 111$ the only issue I have is they recommended air filters, (cabin air filter and engine air filte More

by Kaleb vanderwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Danz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your feedback with us. We're glad to hear that you found our oil change pricing fair and had a positive interaction with our front staff and salespeople at Betten Cadillac. Your concern regarding the air filter recommendations is noted, and we appreciate you bringing it to our attention. We aim to ensure that our customers receive the best service without feeling pressured. Please feel free to reach out directly if you have any further concerns or need assistance in the future. We hope to see you again! Sincerely, Rob Morris | Service Director

July 03, 2025

The service manager, Rob Morris, and his team gave me exceptional service and were very efficient. They understood my situation and worked diligently to take care of my issue. Nothing but high regards in More

by Mike Lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Morrison
Jul 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Mike! I am thrilled to hear that you received exceptional service from our service team at Betten Cadillac. All of us strive to provide efficient and understanding support, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

July 03, 2025

Informative service staff. But they would be better to act as both brand, ambassadors and brand managers. I ran into a couple of the sales people at a local food place. They we More

by thebyrnesgroup
Recommend Dealer
Yes
Employees Worked With
I had no interaction with these people.
Jul 03, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your feedback. We appreciate your insights regarding our service staff at Betten Cadillac. It’s important to us that our team embodies the professionalism and values of our brand, both in and out of the dealership. Your experience will help us improve in this area. We hope to see you again soon and provide you with the top-notch service that we strive for. If you have more to share, please feel free to reach out to us directly. Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

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