Betten Chevrolet GMC Buick of Muskegon

kudos for at least answering my email questions thru cars.com. their website said they ship to anywhere in the US. But according to their sales manager, they don't ship to Nebraska. The last time I chec cars.com. their website said they ship to anywhere in the US. But according to their sales manager, they don't ship to Nebraska. The last time I checked, Nebraska was still in the US. Maybe the sales manager should check their website or else update the website. Needless to say, I didn't purchase the truck I had my eye on More

Betten went above and beyond when it was time to turn in my lease. Chris M. Found me an afordable suv that I also loved! Thanks. my lease. Chris M. Found me an afordable suv that I also loved! Thanks. More

Very pleasant experience purchasing a vehicle for my Mom! Ron was very helpful from day one, listening to my concerns in what I was looking for, what type of budget I had and even down to helping with t Mom! Ron was very helpful from day one, listening to my concerns in what I was looking for, what type of budget I had and even down to helping with the surprise for my Mom. He was very knowledgeable about the difference in vehicles and explained things I needed to know. He was never a pushy salesman and showed me many options. Very respectful, cool and professional. If I ever purchase another vehicle I would definitely be asking for Ron. He made this process so painless especially speaking from a female point of view. Sometimes we can get ripped off going to a dealership alone. But I felt really comfortable in my purchase. Thanks for all of your help. Your team rocks!!! More

great service from all employees including the lady at the desk ethan helped me find the car i was looking for quickly thank you betten! the desk ethan helped me find the car i was looking for quickly thank you betten! More

Ethan was extremely knowledgeable and had excellent customer service skills. He was not a pushy salesman and answered all of our questions customer service skills. He was not a pushy salesman and answered all of our questions More

I exclusively buy all my vehicles from Brian Czinder at Betten Baker of Muskegon. He continually delivers exceptional customer service, and always makes sure I get the deal that is best for me. All of my r Betten Baker of Muskegon. He continually delivers exceptional customer service, and always makes sure I get the deal that is best for me. All of my referrals for new and used car buyers goes to Brian! More

Year maintenance at Betten Auto's service depart. ent for my car has been known to be a great and reliable place to go for tire rotation, oil changes, brakes, etc ent for my car has been known to be a great and reliable place to go for tire rotation, oil changes, brakes, etc More

One of the better experiences I’ve had buying a new vehicle. Was is In and Out in less than 30 minutes, And the dealership didn’t waste any of my time. vehicle. Was is In and Out in less than 30 minutes, And the dealership didn’t waste any of my time. More

Absolutely one of the worst consumer experiences in my life. In short, I was charged $1,000 extra for something I NEVER agreed to, or even knew about, or was even done to my vehicle! Also, I was assured I life. In short, I was charged $1,000 extra for something I NEVER agreed to, or even knew about, or was even done to my vehicle! Also, I was assured I'd be getting my GM supplier discount. I did not. After several weeks of phone tag, and not having my messages returned, finally they agreed to give me $972 via check. Which is broken down to $700 of the $1,000 I was overcharged, and $272 of the $512 that GM stated was my discount. So, I was returned $972 of the $1,512 in which I was owed. The employees were offering me cash to sell future discount codes I may get from GM. The manager admitted it was a terrible deal I received. A reputable business would have made this right. Overall, a terrible experience. This was my first ever brand new car that I bought for myself, and it turned into a month long nightmare. I have shared my experience with all of my friends, family, and co-workers. All of which will never go to this dealership. More

Worst experience in my life, bought a used Yukon Denali, with 10,000 miles on it, was told it had the ultimate option, which it didn't, a $7000 option. I reside in Ne, flew to Michigan,dove the vehicle hom with 10,000 miles on it, was told it had the ultimate option, which it didn't, a $7000 option. I reside in Ne, flew to Michigan,dove the vehicle home, and the next day, it wouldn't start, the battery needed to be replaced. had to drive 50 miles to return mud flaps that wouldn't work because of the lack ultimate option. Intended to drive the vehicle to take a chemo treatment 130 miles away, vehicle wouldn't start, they sent two fobs with the vehicle, one was pared with the Yukon, the other was for an Arcadia, had to take the vehicle to a GM dealer 70 miles away. Contacted the dealership, they would return my call. After several days I finally talked to Calvin, I sent the wrong fob back to them, and they were supposed to send a fob that would work with my vehicle, waited 3 weeks, finally Ronnie intervened on my behalf, He stated they couldn't cut the key on the bottom of the fob to open the doors becasue they needed the key I had to duplicate it. So I had to take the vehicle back to the local GM dealer to get the new fob paired with the vehicle, while I was there the tech asked if I wanted the blank key at the bottom of the fob cut to open the locks on the doors? My response was yes, he stated they would have to sell me a blank key and the cut it, I gave them my approval, they cut the key and it works, I asked the tech if Betton Backer could have e cut the key before they sent the fob out to me and his response was yes the had the capability. I spent $250 at this dealership to resolve problems that should not have occurred if the vehicle would have been preped properly, I was told the vehicle I purchase was a local trade in, but I found out it was a leased vehicle that was purchased out of State. I have bought Semi Trucks in California, my family owned a large diversified farming operation, and these are the most unethical people I have ever dealt with, LET THE BUYER BEWARE. More