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Betten Chevrolet GMC Buick of Muskegon
Muskegon, MI
63 Reviews
Visit our dealership near Muskegon and dive into our vast automotive resources. Our team members work together to go the extra mile for each of our customers throughout Grand Rapids and Holland, MI. Whether you are shopping for a new car, exploring financing, or needing a reliable service center, we can assist you here at Betten Chevrolet Buick GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 63 reviews
July 27, 2020
Loyal customer scammed with new car lease. Increased the agreed value of vehicle by $6,000. Walking from one desk to another. Didn't take off all of the money due at signing. Charging four times the amou agreed value of vehicle by $6,000. Walking from one desk to another. Didn't take off all of the money due at signing. Charging four times the amount for the Polysteel. We've been trying to get this resolved for four months now. We've been calling, asking if he's in building, leaving voice mails, contacting GM headquarters, compliant with GM, chatted online on Betten Baker website, texted with customer service. We just filed a compliant with BBB. We stopped in several times and we get the runaround. More
by hoff.dena
Employees Worked With
Heath Dutton, Jason Horton, and Ben Duell
October 02, 2019
Bait, Switch and Lie I went into this dealership with a print out from Auto Navigator through Capital One. I was pre-approved for a specific vehicle with specific options I went into this dealership with a print out from Auto Navigator through Capital One. I was pre-approved for a specific vehicle with specific options at a specific price. After a test drive, I decided that is the one I wanted. I was never given a run-through of the vehicle and where to access all of the options but as soon as I got home I realized they had charged me the right price but gave me the model with fewer options than I was supposed to receive. I have spent weeks arguing and meeting with the GM Mark and New Car Sales Manager Heath. All they have done is put me off and keep telling me they have found a solution but never tell me what the solution is. Finally, I complained to the BBB and the dealer response was that I found a vehicle with more options AFTER I had agreed to purchase the lesser model. Liars, cheaters, and thieves. More
by LDavis
Employees Worked With
Nicole, Heath, Greg and Mark.
August 05, 2019
Horrible!! Absolutely horrible. I have had nothing but a nightmare with Betten Baker throughout my process of buying my truck and still continue to have issues. Absolutely horrible. I have had nothing but a nightmare with Betten Baker throughout my process of buying my truck and still continue to have issues. You are just a dollar sign here and they want nothing more than your money. Communication with their customers is absolutely awful. I would have to constantly check in with them wondering when my truck would be ready to only waste my time going all the way to Muskegon to find out it wasn’t even ready. I was given a loaner that was absolutely DANGEROUS to drive and the only way I could get a safer more reliable loaner was to drive the death trap back to them. Made no effort to bring me a car or compromise with me. I sent emails asking questions, no response. I asked for SPECIFIC mechanical inspections such as suspension, brakes, tires, alignment etc. and if they were in good shape. They said all was well and gave me a report that said only a filter needed to be replaced. FALSE!! I just paid $1,600 in repairs that I had specifically asked for them to look at and make sure where good! Promises where made that they didn’t hold up to. I could give my experience from beginning to end but it would take pages to explain the nightmare I experienced and still am. For what should have been an a great milestone in my life, buying the truck of my dreams, turned into nothing but a negative sad depressing ordeal. DO NOT WASTE YOUR TIME HERE! More
by Katelyn10!
Employees Worked With
Idris Golden
