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Betten Baker Honda

Muskegon, MI

2.4
159 Reviews

2501 Henry Street

Muskegon, MI

49441

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Showing 159 reviews

February 08, 2025

CHECK YOUR LOAN AMOUNTS IF YOU HAVE EVER DONE BUSINESS WITH THIS PLACE PLEASE!!! THEY USE YOUR TRUST AND SLIP IN A WARRANTY THAT IS ALMOST 4,000 ADDED TO YOUR LOAN AMOUNT!!!!! MY LOAN WAS SUPPOSED TO BE F More

by Julieanneski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
CHARLIE IN FINANCING , Bryan Betten, Adam Hopma
February 08, 2025

CHECK YOUR LOAN AMOUNTS IF YOU HAVE EVER DONE BUSINESS WITH THIS PLACE PLEASE!!! THEY USE YOUR TRUST AND SLIP IN A WARRANTY THAT IS ALMOST 4,000 ADDED TO YOUR LOAN AMOUNT!!!!! MY LOAN WAS SUPPOSED TO BE F More

by Julieanneski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Nicosia, Bryan Betten, Adam Hopma
October 30, 2024

Thank you Tom Schwab in finding a Truck that fits our needs, You are the most honest and helpful person at Betten. From a score from 1 to 10 you are truly a 10 Thank you again David & Barb Redmon More

by Barb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not know the name of the Finance advisor in the Used Cars, Charlie Nicosia
November 21, 2023

PICKED UP A 2024 HONDA PILOT ON 11/31/23. HAD A TOWING PACKAGE INSTALLED. THE DEALERSHIP KNOWINGLY LEFT OUT THE PART THAT MADE THE HANDS- FREE TAILGATE INOPERABLE. LEFT OVER 3 VOICE MAILS BEF More

by JIM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NICK GREEN AND TONY ALCALA
November 19, 2023

I found a pickup exactly like I wanted that I've been searching for weeks online for at this place but I live 180 miles away. I called to make an appointment for the next day with a salesman named Curri More

by Mrichardson1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Currie, Jeff
January 20, 2023

4 years of complaining about a noise in a new car and they finally verify it but tell me it is now out of warranty. There was even a service bulletin I was initially told didn't apply, but they later sa More

by hostage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stone
February 18, 2022

Tony Alcala was once again very helpful and great to work with. This was the 3rd vehicle we have purchased through Tony since 2014. Very knowledgeable and ready to answer questions. A pleasure to work wit More

by Cal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alcala
January 29, 2022

Buying a car is one of the most stressful experiences anyone can go through. between what you want, what you can afford, what you can find, and when you can get it, the process can be daunting. After th More

by smith1961
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Baker, Sales Manager, Charlie Nicosia
January 27, 2022

Tony Alcala made my lease of a 2022 HRV as easy as pie! During a difficult time to buy a car Tony guided me through all the steps and answered all my questions to make this a seamless lease to start the ne More

by srose062
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon ( new car sales manager), Julie Moore
December 16, 2021

Hunter Buchanan helped find my fiance the perfect AWD SUV for my new longer commute. At any time of the day or night, he was willing to answer any questions that I had; regardless if he was on the clock or n More

by kvgjoorj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Nicosia
Dec 16, 2021 -

kvgjoorj responded

Thank you!

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