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Betten Baker GMC Buick Hudsonville - Service Center

Hudsonville, MI

4.7
1,754 Reviews

1,754 Reviews of Betten Baker GMC Buick Hudsonville - Service Center

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November 28, 2022

She got me a loaner car to drive so we could fishish what we need to get done More

by julief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brinna
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you for sharing your experience with our team!

November 28, 2022

Friendly, efficient, and honest. I appreciated the time they took with me to explain and get the work done. More

by nek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Desimone
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

We are happy to help - thank you for your review!

November 28, 2022

Service department was awesome to work with, and very accommodating. Brianna was very thorough and accommodating More

by brett40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

We are happy to hear about this experience! Thank you for your review!

November 27, 2022

Got an overpriced oil change. Charged me $84.00 for a change. Last week I had my 2022 Honda CRV in to Sierra Honda for an oil change, and that one was $54.00.Same synthetic oil. W More

by DLKOSTER
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Glenn
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hi! Thank you for sharing your concerns regarding our oil change service pricing. Most auto repair facilities offer a variety of oil change service packages. We would be happy to address the cost difference between Serra Honda and our oil change service if you share what they included in your service. For example, our oil change services include a tire rotation and 6 quarts of AC Delco Dexos1, excluding diesel engines. Tax, fees, and additional quarts of oil are extra. Feel free to send us a private message, and our team will address the specific issues. We look forward to chatting with you soon.

Nov 29, 2022 -

DLKOSTER responded

There was no tire rotation offered, and they used the same synthetic oil.

Dec 03, 2022 -

DLKOSTER responded

Waiting for a response to my response.

Dec 19, 2022 -

DLKOSTER responded

Still waiting for an answer. Not holding my breath.

Dec 19, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hi DLKOSTER If you would kindly share the requested receipt from your previous work at the other dealership, we would be happy to review the difference with you. If you want to send them to us privately, email us ahavens@bettenbaker.com.

November 27, 2022

Expectations were said up front and we knew what to expect with services we received. More

by OLS2048
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember their names
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you for sharing your experience with our service team. Happy Holidays.

November 27, 2022

Took my car to have wheel sensors checked and two tires changed I told her that the wheel sensors were bad because the light was on. Also for an oil change. They didn't check the sensors and said I would h More

by wroersma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

Hello, we would appreciate the chance to address your concerns, but unfortunately, we are unable to locate you in our system based on your username. Please update your review with your name or reach out to us at 616-379-9490 so that we may assist. Thank you.

November 26, 2022

Was able to get appointment the next day. Service was completed quickly. Very friendly and informative Customer service. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can't remember name
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you, Brenda, for sharing your experience with our team!

November 24, 2022

Up front with what’s happening with my vehicle and concerned with my satisfaction. Happy More

by westvel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa
Nov 28, 2022 -

Betten Baker GMC Buick Hudsonville responded

Thank you for sharing your experience with our service team.

November 22, 2022

The service department was very professional and despite the shortage of employees they got my car done right away. They shuttled me to my job sight and the driver was very polite. More

by Maria Ensign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager of service department. Can’t remember his name. A woman checked me in. I forgot her name.
Dec 06, 2022 -

Betten Baker GMC Buick Hudsonville responded

We are glad our team was able to take care of you and your vehicle, Maria! Thank you for your review!

November 22, 2022

With the climate changing in the dealership world Betten Baker GMC is doing great things. I’ve been getting my oil changed on my Cadillac there because the Cadillac dealers have not been the best to work wi More

by B.Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
Nov 22, 2022 -

B.Ross responded

Thank you. I appreciate great customer service

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