Betten Baker GMC Buick Hudsonville - Service Center

Very concerned with the client and time spent on the appropriate details needed for better service in the future. appropriate details needed for better service in the future. More

Great people and great service! ! Everyone was so friendly. Brought our vehicle in for an oil change and had us in and out super fast! ! Everyone was so friendly. Brought our vehicle in for an oil change and had us in and out super fast! More

I think they were very courteous . And they fixed my car very fast and it is riding a lot better. And they fixed my car very fast and it is riding a lot better. More

Getting very pricey. Briana makes a big difference for me because she’s dedicated and responsive to my needs. Briana makes a big difference for me because she’s dedicated and responsive to my needs. More

I love working with Brianna. She has the customers heart she is forever checking on you to make sure your car is running OK. She is always truthful. She has the customers heart she is forever checking on you to make sure your car is running OK. She is always truthful. More

Responsive to my problems. Explained what was wrong very well. Nice person to deal with Explained what was wrong very well. Nice person to deal with More

Briana Nickels is awesome to work with, she even takes the time to call you later to make sure your car is running okay. the time to call you later to make sure your car is running okay. More

Had my car for 2 days and did nothing. All I got was " to many call ins." I would have appreciated being told that we cant help you due to staffing. All I got was " to many call ins." I would have appreciated being told that we cant help you due to staffing. More

Went to Betten Baker as I was very unhappy with the dealership where I purchased by new Buick Encore GX. I had the chip for heated seats and my first oil change at Betten Baker. Very happy with the ser dealership where I purchased by new Buick Encore GX. I had the chip for heated seats and my first oil change at Betten Baker. Very happy with the service and the staff. More

A friendly staff with a clean & professional looking environment. Communication with customer has always been detailed & promptly given . My communication with GM customer service was not what I exp environment. Communication with customer has always been detailed & promptly given . My communication with GM customer service was not what I expected from a leader in the vehicle manufacturing business. I called & questioned why my repair issue was denied under warranty. I spoke with Troy on Friday April 14. He informed me he would get right on this & I would hear back from him on following Monday. I never heard back & called customer service again on Wednesday. I was told my case was transferred to Jessamine & I’m scheduled to hear from her Thursday. That never happened. When I called customer service again Friday ( a week later than original call) I was patched through to her direct line. It must have been bring your child to work day b/c a baby was crying in the background. She was still working on case. I never heard from her again. The next week was back & forth , calling customer service & getting voicemails. May 3 , I was informed from Troy ( my original rep) That it will be covered under warranty.I was without my truck for 3 weeks b/c of GM customer service. That’s not customer service I expect from a company like GM. I was also told from Troy that I would receive a service voucher sent to my email for the slow response time & hassle I went through. I still haven’t received that voucher. That leaves a worse feeling about my confidence in GM. Making it right with customer shouldn’t take as long to show up as much as it took to get an answer. You are the #1 automobile manufacturer in the world. Start acting like it before you get passed by again. Improve your customer service before you start loosing your customers. More