Betten Baker GMC Buick Hudsonville

I brought my 2021 GMC Sierra 1500 Denali in for a recall transmission soft wear update and when I picked it up they broke the news to me that the battery was tested and it’s BAD . They attempted to sell me transmission soft wear update and when I picked it up they broke the news to me that the battery was tested and it’s BAD . They attempted to sell me a new one for $380.00. I said I don’t think so ! It was fine when I came in here and it sits in a heated pole barn at home!!! I know a little bit about cars… so , I drove immediately to my go to battery and electric service garage that’s been in business for over 55 years and had it tested. Like I expected! Battery is fine ! Also he put a 10 second load on it and it still had a great charge!! Come to find out that for this software update the battery has to be on a charger the whole time of the update or the battery will die and loose all the information in these new vehicles!!!! I called Benton Baker Hudsonville service department and told them what I discovered. They said that they had a trickle charger on it. What a JOKE! The service manager called me back as a follow up and I explained all this to him. He said he would review this with the tech and get back with me. Well, this is day 6 and no follow up phone call. This service department is definitely not my go to department. I only go there for warranty work and recalls. I have had way too many problems with this vehicle @ $70 K purchase price. so I have been there way too much!! To much to type !!!! Like I told them at Benton Baker…if I was a 69 year old women trusting the dealership service department ….. she would have said go ahead and replace it. I am a 69 year old man that has been around cars and trucks my whole life. They could not pull off selling me a battery. Note!!! Always get a dealership diagnosis… Checked somewhere for a 2nd opinion. Can’t trust them.. always trying to up sell ! More

Very responsive to the strange issues my new Hummer EV was having. Eventually the issue has been resolved. was having. Eventually the issue has been resolved. More

The waiting area was super clean, my appointment was on time and everyone was friendly. time and everyone was friendly. More

Easy appointment setup. Nice service rep that made things go smooth. Very happy with experience. Nice service rep that made things go smooth. Very happy with experience. More

Always does a fantastic job. Wonderful service, outstanding salesperson. Super sweet, very helpful and informative. Wonderful service, outstanding salesperson. Super sweet, very helpful and informative. More

Thank you for the quick service on my warranty work that needed to be done needed to be done More

Absolutely the best! Mercedes was so knowledgeable and helpful. She went above and beyond to figure out solutions and make sure I understood. Thank you! Mercedes was so knowledgeable and helpful. She went above and beyond to figure out solutions and make sure I understood. Thank you! More

I had my 2024 GMC 2500 in service on Monday and Wednesday it stalled out I called Emily in service that helped me Monday and due to it being close to closing time I was just brushed off told to call roadside it stalled out I called Emily in service that helped me Monday and due to it being close to closing time I was just brushed off told to call roadside. I asked what Baker could do to help? I was told nothing. I wouldn't never recommend buying from this dealership. Let alone expect service from them. I won't do business with them again nor would I recommend anyone buying from them . Terrible service. More

The oil change on my 3500 GMC truck was very quick. I appreciate the timely manner of the service department fitting me in. Emily was wonderful and kind. I appreciate the timely manner of the service department fitting me in. Emily was wonderful and kind. More

Great service & people took care of my oil change promptly, at reasonable cost. Very pleased promptly, at reasonable cost. Very pleased More