Betten Baker Chrysler Dodge Jeep Ram of Coopersville

We take our car here because it has a BB warranty but will be looking for another place for service going forward. The part was not ordered on time one service tech told us the truth that they forgot to will be looking for another place for service going forward. The part was not ordered on time one service tech told us the truth that they forgot to order it before leaving for the weekend. The car was in their shop for 6 days for 4 hours of labor. When called were told it would be $900 for the service. No one even looked to see that we had a warranty on the vehicle which we bought from them. Called back and was let know the service was covered. After days without any contact called to check when it would be done and were told they were updating software due to a recall but no mention of the actual work the car was in for. A few more days go by we finally get notified the car is done but we need to pick it up before 5:30 and only the owner can sign for the service. Getting out of work at 5 and being 30 minutes away this is not possible. To avoid going another weekend without the car we had to leave work to sign in the afternoon and pick the car up later that night. Very inconvenient. On the bill we received the cost was stated as $600 which is questionably $300 less then originally quoted. Seems a little suspicious. Overall the service is very sub par. I would not take my car here again. Their communication and follow through is poor. This is not the first negative experience we have had with their service department. More

Jeremiah was a very nice and friendly gentleman. And I loved your waiting room and great coffee loved your waiting room and great coffee More

I went for an oil change and asked for something to be looked at and asked how much it would be. Instead I was charged for the replacement without giving the ok for it. I tried to ask the gentleman in the looked at and asked how much it would be. Instead I was charged for the replacement without giving the ok for it. I tried to ask the gentleman in the service center and he was very rude and disrespectful. I will never go back to you guys and let everyone I know about this experience as well to not go there. More

Quick service and easy to schedule, friendly service. Will be back and have our other car serviced there Will be back and have our other car serviced there More

Always fits me in for service appointments, usually the same day. Friendly and helpful!! Very knowledgeable. same day. Friendly and helpful!! Very knowledgeable. More

They were the only ones that could get my van in and get it repaired it wasn't waiting to do it for 2 months it repaired it wasn't waiting to do it for 2 months More

Getting a hold of someone took time. Tried via website to set up appointment but never heard back. Has to call three different phone numbers to reach the service department. Communication on status of repair set up appointment but never heard back. Has to call three different phone numbers to reach the service department. Communication on status of repairs could have been better, calls made to update me as was mentioned rather than me wondering and then having to make the call. More

Quick, friendly, left my vehicle clean! Guy at the counter was knowledgeable and courteous when answering questions! counter was knowledgeable and courteous when answering questions! More

Brought a vehicle in because it has an electrical issue. They ran diagnostics and replaced a wire. Called me and said it was fixed. I picked it up, and less than 4 miles down the road it started doing the s They ran diagnostics and replaced a wire. Called me and said it was fixed. I picked it up, and less than 4 miles down the road it started doing the same thing it was before. So I limped it back home. More

Quick and friendly. Always checking things like recalls and such when I come in. Would recommend them to anyone any time.and I feel the quality of their work is excellent. and such when I come in. Would recommend them to anyone any time.and I feel the quality of their work is excellent. More