Betten Baker Chevrolet GMC Buick of Big Rapids

Full of lies. First my oil change emptied half or more of the oil on my new concrete when I returned home, then they told me the oil filter gasket was bad..funny t First my oil change emptied half or more of the oil on my new concrete when I returned home, then they told me the oil filter gasket was bad..funny there was no oil on the filter. Oil leak was on opposite side. An employee promised to come and clean the concrete today..the day is half over,not a word. They won't see me again. More

It's time to either lease another vehicle or purchase the car we have now. Bob Deschaine helped make that decision by expertly explaining the pros and cons of either decision. We leased our current vehicle car we have now. Bob Deschaine helped make that decision by expertly explaining the pros and cons of either decision. We leased our current vehicle from BettenBaker, and we will continue doing business there because it's like dealing with family. More

Bought a used vehicle at Betten Baker from Bob Deschaine. Bob not only found us the exact vehicle we were looking at a great price, his professionalism and knowledge made our entire buying experience a pleas Bob not only found us the exact vehicle we were looking at a great price, his professionalism and knowledge made our entire buying experience a pleasure. I highly recommend Bob. More

Oil change, tire rotation and brake service The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and com The entire staff has always been friendly, helpful. The service department has always performed work on my Buick in reasonable amount of time and completed the work correctly. Thank You Trimarco Staff More

Brought my vehicle in with an awful noise. Your staff diagnosed it quickly, got the parts ordered, called to explain the problem, and rescheduled for the repair to be done. Special thanks for the shuttl diagnosed it quickly, got the parts ordered, called to explain the problem, and rescheduled for the repair to be done. Special thanks for the shuttle to and from work when dropping off and picking up my vehicle. Made it very convenient. Shout out to the driver as well – very nice, polite and professional. Overall experience was great. More

I went in for an oil change. The service personnel were very courteous and efficient. I was given a ride home so I didn't have to wait at the dealer like I would have at some "Quick Lube" place. The work very courteous and efficient. I was given a ride home so I didn't have to wait at the dealer like I would have at some "Quick Lube" place. The work was done right and at a fair price. I couldn't be happier. More

Went to this dealership to purchase a new vehicle. While the overall purchasing experience was very pleasant, I am not totally satisfied with their communication. I opted to use in-house financing for my pu the overall purchasing experience was very pleasant, I am not totally satisfied with their communication. I opted to use in-house financing for my purchase. After authorizing the dealership to check into my financing, I received a phone call the next day with the financing options from three different financiers. While it seemed as though the dealership should have had a better idea of who could make the best financing offer without making that many checks, I let that go and chose the financing option I wanted. Now, one week after purchasing my vehicle, I see that there are SIX (not three) hard inquires on my credit report and that my credit score has been reduced by 20 points. I already had a high amount of inquiries so this is a relatively low impact. If someone with only 2 or 3 inquiries were to receive 6 in one day, the impact on their score would be much higher. While I would recommend this dealership, I would NOT recommend their financing department as they seem to have an overall lack of communication with the customer. I did not expect so many inquiries on my credit and I would not have approved it if I had been asked. More

Philip Currie at Trimarco was very helpful in my choice to buy a used car. He was patient with me as I test drove the car and when I decided to purchase it, he was proficient in getting all the paperwork to buy a used car. He was patient with me as I test drove the car and when I decided to purchase it, he was proficient in getting all the paperwork done in a timely manner. He also took the time to explain Onstar and Sirius radio and helped me get signed up. I would certainly go back and see Philip Currie when I need another car. More

I found a Pontiac Vibe on-line before I drove from Lansing to Torch Lake. I called ahead to tell them I would stop on my way to look at the car. They were EXCELLENT! The nice thing about this deale Lansing to Torch Lake. I called ahead to tell them I would stop on my way to look at the car. They were EXCELLENT! The nice thing about this dealership is they don't work on commission so there was no pressure when I walked in the door. I took the car for a test drive and within 2 hours I was driving up north in my new used car!!! From the first phone call, working with David, and then finishing up with Denise, the whole experience was fun and professional. I would recommend them highly to anyone. I wish they were located in Lansing so I could recommend more people! More