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Betten Baker Buick GMC Cadillac Midland
Midland, MI
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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155 Reviews of Betten Baker Buick GMC Cadillac Midland
August 30, 2024
Dealership staff damaged my vehicle deliberately because apparently the salesman and finance employee got their panties in a knot when I refused any dealership add ons. Should you decide to purchase a vehic apparently the salesman and finance employee got their panties in a knot when I refused any dealership add ons. Should you decide to purchase a vehicle there, make sure you check it up and down inside and out before driving off the lot. These guys will smile in your face and act polite while damaging your vehicle and then telling you that you should have purchased the offered protection plans. I have purchased many new and used cars from dealerships and never had this occur. This damage was found when we took it directly home from the dealer so there is no uncertainty as to how or where it occurred. It was not on the car all along. The vehicle was closely inspected after the first incident was reported and while the car was in their service area being inspected, it suddenly came back with additional damage, I thought they were a local reputable dealership but wow was I wrong. More
by Big Disappointment
Employees Worked With
sales and finance staff
April 08, 2024
Friendly, courteous sign in by Dawn at 8:00 am Saturday April 6. Work was done promptly, used reward points for payment. Departed around 9:10 am. April 6. Work was done promptly, used reward points for payment. Departed around 9:10 am. More
by Steve666
Employees Worked With
Dawn Johnson
December 10, 2023
Honest to god I would never recommend this place to anyone. I had came to the dealership with a check in hand, insurance on the vehicle, and ready to purchase just to show up and have the rims of the v anyone. I had came to the dealership with a check in hand, insurance on the vehicle, and ready to purchase just to show up and have the rims of the vehicle dented and scuffed beyond belief on all four rims, a clear coat of paint completely swirled on the entire vehicle, along with two mis-match lug nuts on a 31k USED vehicle. If I’m spending 31K on a used vehicle it should be in good condition especially with it being only two years old and under 50K miles. To then get told they will not be fixing the rims and they already shipped the vehicle back. Talk about a lost sale. What a literal joke. Do not purchase a vehicle here. The specific sales person I was working with honestly acted like he couldn’t care less and then said they were shocked by the condition of the rims but yet they’re not going to fix it? Therefore a lost sale. Super disappointed, irritated, and time wasted. More
by genliz33
Employees Worked With
Brad Hughes
December 04, 2023
So far the people I have dealt with upon delivery of my new Yukon has been excellent. Today at the service department the service writer I worked with was excellent. new Yukon has been excellent. Today at the service department the service writer I worked with was excellent. More
by gelza
Employees Worked With
Dawn Johnson
Verified CustomerNovember 25, 2023
I noticed an oil smell a day or two after service, so I decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made t decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made the dealership aware of this issue and it has not improved. More
by Fishongetthenet
Employees Worked With
Greggory Schramm is on the paperwork.
November 24, 2023
Fast For an oil change not much more to be said Appointment made on line. Received email that someone would be in touch. No response. Called several days later to confirm. Gentleman said it was in Appointment made on line. Received email that someone would be in touch. No response. Called several days later to confirm. Gentleman said it was in computer and I wouldn't receive any further response. Arrived at appointment time and no appointment listed anywhere. Oil change was quick but attention to customer service poor More
by JMBILLINGSLEY
Employees Worked With
Don't know, visit was for oil change
