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Berwyn Kia - Service Center
Berwyn, IL
16 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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16 Reviews of Berwyn Kia - Service Center
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April 27, 2024
I own a new 2024 Seltos, bought at another Kia dealer. within 800 miles I picked up a nail and a tire went flat. For me this was an emergency, because I was taking a trip and did not want to run the highw within 800 miles I picked up a nail and a tire went flat. For me this was an emergency, because I was taking a trip and did not want to run the highway on the spare. It was late in the work day, but Pedro Mata, understood my circumstance and allowed me to bring my car in for tire repair / replacement. I was really surprised at how "out-of-the-way" accommodating Pedro was. I am deeply grateful for that kind if service to a Kia owner who bought from a competitor. Pedro's excellent service and spirit toward me has won Berwyn Kia a new customer. Thank you Pedro. More
by jeffrey.gvsc
Employees Worked With
Pedro Mata
March 17, 2024
Great,knowledgeable,sometimes SLOW when waiting on repairs. Overall very good service. No complaints! Entire staff always courteous, knowledgeable,understanding and helpful. Shoutout to Vince, a good repairs. Overall very good service. No complaints! Entire staff always courteous, knowledgeable,understanding and helpful. Shoutout to Vince, a good salesperson ad well all the other sales staff. I highly recommend Berwyn-Kia. Sincerely, Patricia Hughes More
by patriciaelizabeth217
February 09, 2024
What started out fine turned horrible. Outside of the numerous problems I've had with a kia (not the dealerships fault) bringing my car here for service is always an adventure. This wee Outside of the numerous problems I've had with a kia (not the dealerships fault) bringing my car here for service is always an adventure. This week I had a recall and a light fixed on Monday. Wednesday I had an issue with the power to my whole car, I figured I should bring it back in case maybe sharing was done wrong. Made an appointment on their site, had my car towed there. Should've been all ready on Thursday too get looked at. It's now Friday and I'm told that having an appointment means they'll "accept the car" but not do anything with it until they are free. I'm told my car might get looked at on Monday. No dealer car for me to use. I didn't even get a phone call the first day and had to call them to even find out if they received the car. Now I can't really tow it again to literally any other place around that wouldn't take it and ignore you for 5 days, be and I'm stuck waiting until "maybe Monday" while they have appointments available through today and Monday. Kias have their issues. But when you're dealing with them, go to any other Kia dealer. This one isn't worth it. More
by kpg838
Employees Worked With
Isaac
January 23, 2024
I only went to get my oil change and change my brake pads. I got charged for extra work I didn't ask for. I got charge an extra 400 dollars which I didn't even content to and also the advisor didn't eve pads. I got charged for extra work I didn't ask for. I got charge an extra 400 dollars which I didn't even content to and also the advisor didn't even communicate with me at all. I had to call her so many times just for her to pick up. I tried being nice and patient but she was careless and rude! Worst experience ever! They need to fire her because all of the names that I see on here is MJ! She's terrible! I'm surprised she's still there! Also, she kept nagging to me how she wants to go home and wanted to clock out, if she hates her Jon she quit. The company will be better off without her bad service! I will never have her as my advisor again! Also my car was at the service place for 5 days! and she still wanted to keep my car for more days because she didn't want to do the paper work! Don't get her. More
by reyna.sotelo15
Employees Worked With
MJ
December 14, 2023
Worst experience, service does NOT communicate. Lie after lie, excuse after excuse. I don't want to give it 1 star. Got there at 1p. At 440 MJ said " they haven't looked at your car, go get a renta Lie after lie, excuse after excuse. I don't want to give it 1 star. Got there at 1p. At 440 MJ said " they haven't looked at your car, go get a rental." What? Porter drive me to rental- they close at 5. Each day...no response. No email responses either. Engine light on. Car shaking. 2020 sportage. Finally pick it up. MJ said how was it- are you kidding?? You, of all people, haven't told the truth and don't respond to emails that you said you would. I said " never again". "Well I'm 1 person and I do 60 cars a day". DO NOT GO HERE UNLESS YOU WANT A RENTAL CAR BILL. More
by she
Employees Worked With
MJ
September 20, 2023
Compre un seltos 2022 me dejo de aventar el aire caliente lo lleve al taller de kia de berwyn me hicieron ir 4 veces al final lo arreglaron pero cuando me entregaron el carro me lo entregaron con el tablero lo lleve al taller de kia de berwyn me hicieron ir 4 veces al final lo arreglaron pero cuando me entregaron el carro me lo entregaron con el tablero despegado tuve que reglesar para k lo arreglarán nuevamente y esto paso julio 2023 y hace una semana fui para k lo che quien por k dejo de aventar el aire y asta el día de hoy fui otravez y k no me atienden solo me dieron un número para que llamara que mal servicio y que coraje el manager un pelon siempre esta de mal genio More
by gustavoruelasmxc
Employees Worked With
Manager
September 08, 2023
Took the car in for the anti theft update. After leaving the dealership my ‘check engine’ light turned on. I called them and was told the engine is not covered and that will cost 175 dollars a After leaving the dealership my ‘check engine’ light turned on. I called them and was told the engine is not covered and that will cost 175 dollars and mechanics are leaving in an hour. I got there within the hour and the mechanics were all gone for the day. This is awful customer service and a dishonest business. Never again! More
by Dissatisfied
Employees Worked With
Front desk, mechsnic
August 14, 2023
What dealership keeps a car for 9 months (no that is not a typo) for repair? I already paid $1,400 back in November to have work started on my Kia that would stall when the engine idled at stop lights. Thi a typo) for repair? I already paid $1,400 back in November to have work started on my Kia that would stall when the engine idled at stop lights. This place needs to be investigated. More
by schindlerjoann
Employees Worked With
No name given
August 08, 2023
Beware! Horrible experience for KIA if your car needs service!!! I bought a new 2022 Telluride just over a year ago and it only has 10,000 miles so I was Horrible experience for KIA if your car needs service!!! I bought a new 2022 Telluride just over a year ago and it only has 10,000 miles so I was surprised when the 'check engine' light came on. Brought it to a mechanic whose diagnostic machine said it was an emissions leak. Mechanic said the issue is 99% an issue that would be covered under a warranty due to the age and mileage of the car. I called Kia of Lincolnwood who told me the first available appointment would be in TWO MONTHS, but agreed that I should not drive the car with the check engine light on. They said they would not be able to offer a rental car and offered no solutions for being without a car for two months. I called Kia Customer Service who apologized for the wait time at Kia of Lincolnwood and said Berwyn Kia had an available appointment in two days. The person I talked to on the phone at Berwyn Kia said to expect my car to be there for 2.5 days and they could also do 3 recalls (did not receive a letter or call that there was recalls on my car!) at the same time. Definitely an inconvenience, but we could manage without a car for 2.5 days. However, service at Berwyn Kia went quickly downhill! When I dropped the car off, they said it would be closer to a 7 to 10 days before getting my car back. They said they could not offer a rental car until they did a diagnostic test to determine if it was an issue under "warranty." Starting to get frustrated, but figured I could wait a day to get the car inspected and then hopefully be told they would approve a rental car. NOPE. Turns out the estimated 7-10 days was just to get the car inspected and then they would give me another estimate for how long the service would take! So even though I had an appointment, my car is sitting at Berwyn Kia not even being looked at for 7 - 10 days with no offer of a rental car or any other solution for an issue that is 99% due to a manufacture issue. I called Kia's customer service and they said they would look into the service being provided by Berwyn Kia, but they offered no other solutions for being without a car for such an extended amount of time. We have loved our Telluride up until this point, but if we're not able to get prompt service and a rental car during the service for a manufacture issue, we're questioning if we should have purchased a KIA! More
by E.Dudley
Employees Worked With
Daniel
April 24, 2023
Very unprofessional, worst dealership zero customer service. If this is how Kia dealerships are, I will stay away from that model of vehicles. service. If this is how Kia dealerships are, I will stay away from that model of vehicles. More
by dragonfly
Employees Worked With
Michelle Johnson
