Berwyn Kia

The most horrific experience ever! I bought a brand new Kia Optima SXL limited edition vehicle in 2013 and a Kia Forte in 2015 from Berwyn Kia. The Optima came with a 100,000 mile bumpe I bought a brand new Kia Optima SXL limited edition vehicle in 2013 and a Kia Forte in 2015 from Berwyn Kia. The Optima came with a 100,000 mile bumper to bumper warranty. Since the car has failed me very unimaginably, including needing a new engine, starter, alternator, and audio system, there have been issues with the air conditioning system, overheating, and among many other concerns. Everytime I've brought it in for servicing, I have found myself needing to convince Berwyn Kia about such warranty. The matter has been truly exhausting, a total and complete nightmare! Over a week ago I brought the car in to get yet another issue resolved, and to revisit prior very poor quality work. And yet again I was given the round around. I found myself needing to make numerous attempts to escalate my issue but to no avail, because the owner Al also refused to take my calls, The owner didn't care to listen to my iissues, to learn about the below standard job performance of some of his employees, in the area of basic customer service, due diligence, follow through, work ethic, follow through, a basic acceptable level of quality in their work. Instead he called me to threaten me to remove my car from his premise, that he found it very disrespectful of me to have called to speak to a number of his employees, in my need for assistance with my matter, in my need to get a basic answers to do with my failing vehicle. In his call he was rude, threatening, condescending, unapologetic, ungrateful and unprofessional, and like his employee, without letting me get a word in, after he finished threatening me that he would call the police to have me arrested if I ever stepped foot in the premise, hung up on me! Yes this after spending over 70,000 dollars in his facility!! I had to call the Berwyn police department to escort me to the facility, to remove the Kia Optima Limited Edition 40,000 dollar failing vehicle, I purchased from him, which still had the visible bumper damage it sustained at the facility, damage they said, they would repair and later refused responsibility for. I now understand why everytime I visit the facility I see different employees, why the phones ring off the hook when I call to schedule an appointment, why I have found myself needing to call the sales department to have my call redirected to the service area. Yes, they do answer their sales calls. I now know why employee's such as Hector in the service department think it's okay to be rude and disrespectful to a customer, why they are argumentative, and why they feel so empowered to actually hang up on a customers, and talk to them in any unprofessional and disrespectful way, I understand why it is acceptable for this facility to take 3 days to diagnose a vehicle and why the follow through is so poor and unacceptable. When a business owner fails to understand who is the bread and butter of the business, and how they impact the bottom line and also don't know what is the number one reason whybusinesses fail, they truly have no business being in business, this is my opinion. I have never been treated so poorly in my life and in other business I have been treated way better for purchases I've made of a significantly lesser value! I of coarse will never again purchase another vehicle from this facility, and most certainly and will definitely not recommend the product or the facility to anyone ever quite the contrary, for the reasons I just gave you! I await to hear from the Corporate Kia Consumer Department. I hope they value my loyalty and business! More

April 2018 I just purchased a Dodge Journey from Berwyn KIA. Vince Poe Watts is my sales expert and he is Excellent. He is a professional that knows his stuff. I just purchased a Dodge Journey from Berwyn KIA. Vince Poe Watts is my sales expert and he is Excellent. He is a professional that knows his stuff. He and all the team at Berwyn KIA have always been great to work with. I referred my family member to Vince and they bought 8 months ago from Berwyn KIA. Go to Berwyn KIA and Ask For VINCE WATTS More

Car buying experience I had an awesome experience. The sells rep. was honest and friendly. If you looking for a new car visit Berwyn Kia ask for Vince Watts. Great guy I had an awesome experience. The sells rep. was honest and friendly. If you looking for a new car visit Berwyn Kia ask for Vince Watts. Great guy More

Dealer will not honor their online priceing Had a certificate for online purchase ready to purchase. 2018 Kia Optima. When we got there they ended up giving us a much higher price ($6000 highe Had a certificate for online purchase ready to purchase. 2018 Kia Optima. When we got there they ended up giving us a much higher price ($6000 higher)than the one stated online. We didn't buy! More

Just amazing Berwyn kia literally bends over backwards for you to find you the best deal, they don't put you in just any car they will find a way to place you in t Berwyn kia literally bends over backwards for you to find you the best deal, they don't put you in just any car they will find a way to place you in the care you want... Odettee Cage is one of the most beautiful, amazing that are left in this world she will find what you are looking for. Justin is a amazing person over the phone and in person. This whole place is just so warm and welcoming. Keep up the amazing job. More

Ask for Edith Definitely, definitely visit this dealership and ask for a saleswoman named Edith if you are a woman seeking a car. In general, I have found car deal Definitely, definitely visit this dealership and ask for a saleswoman named Edith if you are a woman seeking a car. In general, I have found car dealerships to be the creepiest places on earth, even worse if I go by myself (I am female). But I gave Berwyn Kia a try last night and found myself warming up to this pleasant, direct and honest young woman (Edith). She did not tell me a single lie or bluster for a single second. She looked for the best deals for me without being asked. She addressed all of my questions about a new model and even answered questions from my 8-year-old daughter (do you have a TV? what's the Wifi password?). She volunteered safety info on the car I test-drove after recognizing that this was important to me as a mother. Even her manager and co-workers seemed un-creepy. If you are nearing the end of your lease (like me) or otherwise need a car but most dealerships freak you out, try this one and ask for Edith. More

Great experience. Sasa is the bomb.com fabuloso! Sasa is amazing. Best guy to work with. I love my carro. And this dealer. The servicw is above 5 stars excelente. Very good guy again sasa is the bomb Sasa is amazing. Best guy to work with. I love my carro. And this dealer. The servicw is above 5 stars excelente. Very good guy again sasa is the bomb.com More

Happy Ohioans w/ limited time I wanted my daughter to come home to get a car, but her busy school/work schedule wouldn't allow it so I travelled to her on a Tuesday . Our 1st stop I wanted my daughter to come home to get a car, but her busy school/work schedule wouldn't allow it so I travelled to her on a Tuesday . Our 1st stop was to Berwyn Kia looking at a Optima. The salesperson, Kevin, answered a few questions & we left. We visited a couple other dealerships on Wed & Thur, but came back to Berwyn Thur evening. Kevin was leaving for the day, so he put us in the hands of Vince Watts. I must say that Vince was considerably helpful, knowledgeable & patient. We closed down the dealership & my daughter was able to drive away with a beaming smile & the car she wanted - a 2015 Optima EX. THANK YOU Vince & Berwyn Kia for the hospitality. More

Jim Brown was Awesome! Jim Brown at Berwyn Kia is awesome. I had a thousand questions and it was tough to make up my mind. Jim was very patient & did everything he could to Jim Brown at Berwyn Kia is awesome. I had a thousand questions and it was tough to make up my mind. Jim was very patient & did everything he could to make the process easy. I opted for a 2017 Kia Sportage & I absolutely love it! Thanks Jim More

Positive Experience I help my female cousin purchase a new Sorrento and the all the people we dealt with were helpful and friendly (as well as having a sense of humor). I help my female cousin purchase a new Sorrento and the all the people we dealt with were helpful and friendly (as well as having a sense of humor). I recommend you give them a try. They bent over backwards to make us happy. More