Berwyn Kia

Worst experience, service does NOT communicate. Lie after lie, excuse after excuse. I don't want to give it 1 star. Got there at 1p. At 440 MJ said " they haven't looked at your car, go get a renta Lie after lie, excuse after excuse. I don't want to give it 1 star. Got there at 1p. At 440 MJ said " they haven't looked at your car, go get a rental." What? Porter drive me to rental- they close at 5. Each day...no response. No email responses either. Engine light on. Car shaking. 2020 sportage. Finally pick it up. MJ said how was it- are you kidding?? You, of all people, haven't told the truth and don't respond to emails that you said you would. I said " never again". "Well I'm 1 person and I do 60 cars a day". DO NOT GO HERE UNLESS YOU WANT A RENTAL CAR BILL. More

Took the car in for the anti theft update. After leaving the dealership my ‘check engine’ light turned on. I called them and was told the engine is not covered and that will cost 175 dollars a After leaving the dealership my ‘check engine’ light turned on. I called them and was told the engine is not covered and that will cost 175 dollars and mechanics are leaving in an hour. I got there within the hour and the mechanics were all gone for the day. This is awful customer service and a dishonest business. Never again! More

What dealership keeps a car for 9 months (no that is not a typo) for repair? I already paid $1,400 back in November to have work started on my Kia that would stall when the engine idled at stop lights. Thi a typo) for repair? I already paid $1,400 back in November to have work started on my Kia that would stall when the engine idled at stop lights. This place needs to be investigated. More

Beware! Horrible experience for KIA if your car needs service!!! I bought a new 2022 Telluride just over a year ago and it only has 10,000 miles so I was Horrible experience for KIA if your car needs service!!! I bought a new 2022 Telluride just over a year ago and it only has 10,000 miles so I was surprised when the 'check engine' light came on. Brought it to a mechanic whose diagnostic machine said it was an emissions leak. Mechanic said the issue is 99% an issue that would be covered under a warranty due to the age and mileage of the car. I called Kia of Lincolnwood who told me the first available appointment would be in TWO MONTHS, but agreed that I should not drive the car with the check engine light on. They said they would not be able to offer a rental car and offered no solutions for being without a car for two months. I called Kia Customer Service who apologized for the wait time at Kia of Lincolnwood and said Berwyn Kia had an available appointment in two days. The person I talked to on the phone at Berwyn Kia said to expect my car to be there for 2.5 days and they could also do 3 recalls (did not receive a letter or call that there was recalls on my car!) at the same time. Definitely an inconvenience, but we could manage without a car for 2.5 days. However, service at Berwyn Kia went quickly downhill! When I dropped the car off, they said it would be closer to a 7 to 10 days before getting my car back. They said they could not offer a rental car until they did a diagnostic test to determine if it was an issue under "warranty." Starting to get frustrated, but figured I could wait a day to get the car inspected and then hopefully be told they would approve a rental car. NOPE. Turns out the estimated 7-10 days was just to get the car inspected and then they would give me another estimate for how long the service would take! So even though I had an appointment, my car is sitting at Berwyn Kia not even being looked at for 7 - 10 days with no offer of a rental car or any other solution for an issue that is 99% due to a manufacture issue. I called Kia's customer service and they said they would look into the service being provided by Berwyn Kia, but they offered no other solutions for being without a car for such an extended amount of time. We have loved our Telluride up until this point, but if we're not able to get prompt service and a rental car during the service for a manufacture issue, we're questioning if we should have purchased a KIA! More

We drove 1. 5 hours to look at car that smells like a smoke shop!. Couldn't even drive it for the stench in the inside. No excuse after calling them to make sure 5 hours to look at car that smells like a smoke shop!. Couldn't even drive it for the stench in the inside. No excuse after calling them to make sure car was clean!! Very disappointed and would never recommend them to anyone!!!!! More

Terrible service department. They keep your vehicle for multiple days and their team scratched my vehicle. Would not recommend. They keep your vehicle for multiple days and their team scratched my vehicle. Would not recommend. More

Very unprofessional, worst dealership zero customer service. If this is how Kia dealerships are, I will stay away from that model of vehicles. service. If this is how Kia dealerships are, I will stay away from that model of vehicles. More

Made an appointment. I arrived 2 hours early. The lady who checked me in said it would take a week to a week in a half to resolve the issue. She said they delay was be I arrived 2 hours early. The lady who checked me in said it would take a week to a week in a half to resolve the issue. She said they delay was because they were busy. Mind you I made the appointment a week and a half earlier. My response was too bad and why does Berwyn KIA overbook? She had no answer. The previous time I had service here it was a xxxx poor experience. Consumer beware, if you like headaches and like talking to a brick wall; this is the place for you. Otherwise, save your sanity and take your business elsewhere. More