Berwyn Kia

BEWARE: Berwyn Kia Tricks Customers into Paying for Unnecessary Services - UNETHICAL I am deeply disappointed and frustrated with Berwyn Kia Service team ( though their sales team is great). I broug Unnecessary Services - UNETHICAL I am deeply disappointed and frustrated with Berwyn Kia Service team ( though their sales team is great). I brought my 2023 Kia Sportage in for routine maintenance/oil change at just 13,784 miles, and was shocked to find a $199 charge for a “fuel induction service” on my bill—a service I never asked for, was never told about, and which is not required by Kia sportage at this mileage. When I questioned the charge, the staff tried to justify it by pointing to my check-in signature, but this is a sneaky tactic to squeeze extra money out of customers. Illinois law requires explicit consent for any service over $100, but Berwyn Kia clearly ignores this rule. Their service team will add unnecessary services to your bill without your knowledge, hoping you won’t notice or will be too intimidated to complain. When I demanded a refund, they flat-out refused. This is not just bad service—it’s a dishonest way to make money at the expense of trusting customers. I strongly advise anyone considering Berwyn Kia to double-check every line on their invoice and question every extra charge. Don’t let them fool you like they tried to do with me. I raised it with service manager Dustin and service director TIM ward and they are not agreeing to issue refund for their cheating. I am escalating with necessary authorities so they stop run this fooling campaign to earn more revenue at behest of customer trust. More

Jaime was a pleasure to work with at Berwyn KIA! He was organized, respectful and extremely knowledgeable. I would highly recommend his services as he made the process easy for Darby and me. He was organized, respectful and extremely knowledgeable. I would highly recommend his services as he made the process easy for Darby and me. More

Evrything was great Jaime is the best Thank you so much for everything i appreciate for everything i appreciate More

Jamie is the best sales man, he went thru everything with us, got us the best deal. Pleasure to work with him. us, got us the best deal. Pleasure to work with him. More

Berwyn Kia was very helpful in getting exactly what I needed. I went in determined to leave with the car I test drove. They worked with me and I am very happy. needed. I went in determined to leave with the car I test drove. They worked with me and I am very happy. More

I had really great experience here I honestly love everything about the car everything was pretty straightforward. everything about the car everything was pretty straightforward. More

Great customer service! The experience was way beyond my expectations. Will highly recommended, thank you! The experience was way beyond my expectations. Will highly recommended, thank you! More

Jamie was very professional as well as personable. I appreciate the time he took to explain all the details about the car. I found Jamie to be patient and fair & I would go back to Berwyn Kia in the I appreciate the time he took to explain all the details about the car. I found Jamie to be patient and fair & I would go back to Berwyn Kia in the future. More

Jamie was very helpful had great service, and very knowledgable with all the paperwork. Great guy! knowledgable with all the paperwork. Great guy! More