Bertera Subaru of Hartford

Liz, This was my first experience working with this Liz, This was my first experience working with this dealership and my saleswoman did a fantastic job helping me decide which vehicle work best fit Liz, This was my first experience working with this dealership and my saleswoman did a fantastic job helping me decide which vehicle work best fit my needs. She and the staff went out of there way so that I could take my new car home the same day... Being a salesmen myself it was a true pleasure to be with respect and kindness that isn't very common these days. Best of luck and continued success to Liz and the entire staff at Bertera of Hartford. Rick B, More

customer service oriented - explained the problem, why it occurred, how to prevent it, and despite time taken to do the work, charged nothing for the service because I was a loyal customer - great patience o occurred, how to prevent it, and despite time taken to do the work, charged nothing for the service because I was a loyal customer - great patience on behalf of Dave, in particular!! Thanks so much. More

From the time I walkedin the door, every person I made eye contact with us was friendly and welcoming! I was immediately placed into the competent hands of O'Neal McDonald. Although my credit was not the eye contact with us was friendly and welcoming! I was immediately placed into the competent hands of O'Neal McDonald. Although my credit was not the best, O'Neal treated me with respect and kindness as he showed me a variety of vehicles, alway remaining upbeat and positive that Bertera can help me get a geat car! And he did jsut that..I walked out with my Dream Car...a 2012 Ford Fusion..couldn't wait to make that first car payment! O'Neal is the BEST! More

Sabrina and the whole staff at Bertera were outstanding to work with. Our new Subaru Impreza was our first new car purchase and Sabrina handled our million and one questions with grace and professionalism. to work with. Our new Subaru Impreza was our first new car purchase and Sabrina handled our million and one questions with grace and professionalism. We love our new car and if we had remained in CT would have certainly gone back to Bertera for servicing! Would (and already have) recommended Sabrina and Bertera to our friends and family shopping for a new car! More

These people play games! I located a vehicle on the USAA These people play games! I located a vehicle on the USAA Member wesbsite and sent an email inquiring with the dealership. The car I was interested in These people play games! I located a vehicle on the USAA Member wesbsite and sent an email inquiring with the dealership. The car I was interested in was a 2006 Acura and the email advised them of that. I should have known something was up when a sales woman called back and made no mention of the 06, but said they had some 09's available. I went alone without my husband that afternoon to look at the 06 they had listed. When I mentioned to "Nick" which one I was interested in he said he would have to check because sometimes the websites are not updated. He had me sit and wait and about 10 minutes later he came back and said that they still had it but that it was having work done to it at the Acura dealership and wanted to know when me and my husband would be available to come back. I had already told him that I wanted to look at the vehicle before I bothered bringing my husband all the way up there to look at something I might not even like. Nick said he would call me when the car was back from the Acura dealer. That night the female sales person called my husband and wanted to schedule an appointment. Again, she did not mention anything about the 06 Acura that we were interested in. Why would we waste our time making an appointment when the vehicle we wanted wasn't even there?The next morning she left a message again! We happened to be going next store to CarMax anyhow, so while we were there I called and asked if the 06 Acura was there. I couldn't remember the lady's name so I said to just call me and tell me if it's there. Instead they called my husband and asked if we could come down. My husband said yes, since we were right next door. Two minutes later the guy called back and said the 06 Acura had been sold. FUNNY how it suddenly was sold when it had supposedly been having work done at the dealership the day before! And by the way, it's still listed on their website which obviously does not get updated. It looks like the game they are running is to just get you down there regardless of whether the vehicle you want is there or not. Don't waste your time! More

Sabrina was outstanding to both negotiate with and to ultimately lease from. She was professional, pleasant and a pleasure to interact with. This was my first time dealing directly with a dealership I ca ultimately lease from. She was professional, pleasant and a pleasure to interact with. This was my first time dealing directly with a dealership I can genuinely say I enjoyed the entire experience with. I would recommend Sabrina without hesitation to family and friends! More

I went to Bertera looking for a used vehicle. I had previously been searching for a better car for my family but because of past credit issues i was turned down by some dealers. I received a letter in previously been searching for a better car for my family but because of past credit issues i was turned down by some dealers. I received a letter in the mail from Bertera Subaru stating that I had been approved...etc.... So I decided to go down to see what this was about nd if there was some kind of "catch" to it. When I arrived at the dealership I was immediately greeted by a kind gentleman named Issa Daoud. I told him why I was there gave him the letter and he began to work with me, he asked me what I was looking for and I told him about a few cars I had seen on-line and was interested in. Issa was very helpful in helping me choose the right vehicle for me, and from the time I arrived until the time i left the deaership he worked with me and kept me informed step by step, no pressure,even when it came to down payment. Most importantly Issa made me feel like I belonged there because when you have credit problems it,s hard and all the other places I had recently been to mde me feel like I was not important enough to work with, some of them never even bothered to call me back, which is very poor customer service. When I talked to Issa he let me know that I wasn,t alone that they get many customers with my kind of issue and they do all they can to help. and he did just that! Thank you Issa for making me "smile" and helping me get my vehicle. Thank you Bertera Subaru finance department for all your help in getting my family a better vehicle. Linda W. More

Everything from sales to service has gone well at Bertera! Issa Daoud sold me my vehicle (2012 Outback) and he has gone above and beyond on a number of occasions. I strongly recommend Bertera and Iss Bertera! Issa Daoud sold me my vehicle (2012 Outback) and he has gone above and beyond on a number of occasions. I strongly recommend Bertera and Issa! More

We were looking for safe transport as my husband is disabled and Bertera's came highly recommended by my brother who recently purchased 2 vehicles there. I've always wanted to buy a vehicle during a "P disabled and Bertera's came highly recommended by my brother who recently purchased 2 vehicles there. I've always wanted to buy a vehicle during a "President's Day Sale and this was my chance! We had a "family day" at Bertera Subaru (Husband, brother snd wife, and a grandaughter)and I purchased a Subaru Forester. Issa immediately took the task to heart and found exactly what I wanted at an affordable price. His attention to detail pleased me very much. All my questions were warmly answered. I felt I made a new friend. Drove my new car home 18 hours later!! Pleased as punch. Thanks Issa!! ps - I left my Handicapped Placard in my old vehicle and Issa called and graciously offered to bring it to my home after working a long day. That's above and beyond what I expected. Yes indeed, my new friend. I will recommend Berera AND Issa Daoud to my friends. More

I do recommend this dealership to everyone. In my situation with financing I was helped well and was told straight up of what the situation was like. My situation was very difficult and for all the h situation with financing I was helped well and was told straight up of what the situation was like. My situation was very difficult and for all the hard work that the staff was doing to get me into the vehicle that I wanted they got me out of there all same day with the vehicle that I liked. Its worth it after all. For those of the people who have bad credit please try to understand this. Do not come expecting to get a car that you want. You may have to start with something that you don't like but the purpose of this is to establish credit and start all over with. I was in that difficult situation when I went there. I'm glad that I was helped alot and they had given me a good education about financing and establishing credit. So luckily I got a cosigner and got my car. So if you don't have a cosigner and do not have the income that banks are looking for then you will have to establish the credit with something smaller and that is in good conditions. At Bertera Subaru the staff will help you alot with financing and get you started. More