Bertera Subaru of Hartford

My wife and I had been shopping around for a Subaru Outback. Knowing we were visiting family in the Hartford area we sent an email off to Bertera. Tim replied in about 15 minutes and that’s when all th Outback. Knowing we were visiting family in the Hartford area we sent an email off to Bertera. Tim replied in about 15 minutes and that’s when all the magic began. We emailed Tim many questions and he promptly answered them. Finally we met Tim at the dealership. Tim is the man!! Not only is he smart, but he is creative as well. We wanted leather in our car but could not afford the limited price tag. Tim made a call and came up with the idea of swapping the seats out on a Premium level for leather. The interior color of the car is tan. We have 2 boys. We wanted black seats but were hesitant and couldn't visualize the look. Tim pointed out that the carpet is black, the doors are two tone and the dash is black. He promised us black seats would look better. He was absolutely right. The seats are amazing! They look factory installed and the black leather really completes the car. It looks sportier and more upscale than the cloth tan. We are from Westchester NY, on a lark we happened to stumble across Bertera and Tim. Not only did we get the exact car that we wanted, we got the best price. No other dealer came close to the low price we paid (and we looked all over Westchester county) and nobody had the creative leather idea. Tim works very closely with Chris who is his F and I man. Chris got us an unbelievable finance rate. These two coupled together made for an unbelievable purchasing experience. I highly recommend you give Tim a call or shoot him an email. Subaru makes a great car and Tim makes it even better! More

I worked with Dan to help my mother purchase an Outback at a fair price. The deal was that all she would have to do is sign the paperwork, write a check, and pick up the car. Dan was great but I was disapp at a fair price. The deal was that all she would have to do is sign the paperwork, write a check, and pick up the car. Dan was great but I was disappointed to hear that my mother was pawned off on another salesperson (or manager) in an effort to sell her other things such as extended warranties, etc. when she went to pick up the car. This tainted the purchasing experience that we agreed to. More

Great experience at Bertera Subaru Outlet of Hartford. Painless purchase and trade in of vehicle. The sales staff and financing staff were very helpful and took the time to explain all of my questions. Painless purchase and trade in of vehicle. The sales staff and financing staff were very helpful and took the time to explain all of my questions. More

We had a great experience at Bertera Subaru of Hartford. Our leasing agent Angel was very receptive and was ready and willing to meet and negotiate our needs. No question was left unanswered, he was clear Our leasing agent Angel was very receptive and was ready and willing to meet and negotiate our needs. No question was left unanswered, he was clear and concise. We left very pleased, meeting our expected price goal, and happily venturing the roads in a new 2014 Crosstrek! More

Quick overview of me...I am a widow of 2.5 years [38 yrs of marriage]. My husband did all mechanical work, mechanic on the side, he knew all there was to know about cars. I lost him, then lost my job work of marriage]. My husband did all mechanical work, mechanic on the side, he knew all there was to know about cars. I lost him, then lost my job working for city after 25 yrs through a scam, which caused me to be extremely behind in bill paying, had to apply for state assistance, it was a total nightmare. Unfortunately my credit went right down the tubes. My son had a near death accident which caused a total out of my 2007 Rav 4..with no credit, I had to pay 17.5% interest on a 2004 Ford Focus. I have been looking, researching for another car now that I am fully retired with full benefits. I paid off all my past bills but not enough time has transpired since I did it all in August. I was listening to the radio Veteran's day weekend and heard the advertisement of Bertera Subaru of Hartford...internet deals, etc...so I took a ride on Veteran's Day and have been so excited since!! Dan Holben was the salesman assigned to me. How blessed I am to have Dan assist me!! He worked very hard with the help of Chris Piteo to get me into the 2011Subaru Legacy I had wanted. Pam Sandara could not have been anymore cordial, accommodating and just the nicest person to deal with regarding financing. She explained everything so thoroughly and accurately. I had the pleasure of being greeted by Amber and Melissa when I entered the dealership on my recent three visits. The girls were so pleasant and helpful. My experience with Bertera is definitely a "GOD SEND"...I felt right at home, very comfortable dealing with all the above named employees. Maybe "Santa" could put an extra gift under the tree for 5 people who made my experience a very memorable one. Thank you and blessed and Happy Thanksgiving to all!!! Virginia Szantyr More

This is our second Subaru purchase from Bertera in less than 3 years. We are extremely satisfied with their service department,sales department and our safety of our Subaru so we purchased another one from than 3 years. We are extremely satisfied with their service department,sales department and our safety of our Subaru so we purchased another one from them. Their customer service is key. We also got free replacement tires for our first Subaru purchase after 76,000 miles. We recommend them to all our friends and family. I am already picking out my next one to purchase from Bertera. Maggie and Rick J. Avon, CT More

I could not be happier with my car from Bertera. My I could not be happier with my car from Bertera. My salesperson Daniel made the whole process pain free. He helped me find a great car that was I could not be happier with my car from Bertera. My salesperson Daniel made the whole process pain free. He helped me find a great car that was perfect for me, and took his time to make sure I got everything I was looking for and kept me in my price range. He was very friendly, extremely knowledgeable and made the entire experience pleasant. Financing was quick and easy, as well as trading in my car. I was surprised how easy the staff at Bertera made the whole process! I will be recommending Bertera to friends, co-workers and family for sure! More

Wanted to purchase something on the more economical end and also have AWD capabilities. Always driven trucks my whole life, I was unsure of what avenue to go down. Subaru was my first choice, as they are and also have AWD capabilities. Always driven trucks my whole life, I was unsure of what avenue to go down. Subaru was my first choice, as they are known for their AWD, amongst other things. I spoke with Nik via email from Bertera Subaru of Hartford, CT (not to be confused with the West Springfield location) and he was very helpful trying to find me the car that I was looking for. Being an out-of-state potential purchaser, I had issues with driving down there, unless I had the information I needed their cars, the vehicles were available on their lot and the numbers were in a good avenue. I visited them on a Wednesday and was greeted in a nice fashion and treated well overall. The process was a bit pushed from the get-go and there was really no incentive to purchase from them vs. a local competitor; they didn't give me anything extra. Having excellent credit, I figured I was going to be financed through Subaru directly; this was not the case. They chose a bank that does their auto loans out of New York, which is a hassle to pay overall; the rate was the same, but regardless. Also, I purchased an extended warranty; wasn't given any options, but one. Was planning on cancelling when I found many options were available; would've been nice to know what there was to offer through Subuar. Further, there were some issues that arose afterwards where the communication seemed to stop after the sale. They were attempted to be discussed, instead excuses arose. Keeping a dealership honest is not having to haggle for a customers business, there should be incentives--we all know these vehicles are marked up higher. I attempted to contact the dealer manager and he claimed he would call me and he never did. I will never deal with this dealership ever again and it was over small issues. It's all about making the customer feel welcome and a pain-free experience, not just "another sale." Found out after, if I had shopped around, could've gotten the same price for my trade and a better deal on the purchased vehicle, closer to home--my fault. More

I experienced great customer service! I was very nervous and they made me feel at home and comfortable. Daniel was very thoughtful of my needs in a new Forester. The manager Justin was awesome, great guy. T and they made me feel at home and comfortable. Daniel was very thoughtful of my needs in a new Forester. The manager Justin was awesome, great guy. This has been the best buying experience I have ever had in a dealership. I would recommend this dealership to anyone. More

My salesman: O’Neal McDonald was great; this was the 3rd Subaru dealer I visited and O’Neal made the sales experience pleasant; if you need to purchase a new Subaru: Contact O’Neal McDonald at Bertera Subar Subaru dealer I visited and O’Neal made the sales experience pleasant; if you need to purchase a new Subaru: Contact O’Neal McDonald at Bertera Subaru; I did! More