Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bertera Subaru of Hartford
Hartford, CT
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 318 reviews
March 09, 2017
Issa Cares About His Customers I recently purchased a Subaru Legacy 3.6R from Issa at Bertera Subaru. Throughout the entire process, he courteous, helpful and took the time to expl I recently purchased a Subaru Legacy 3.6R from Issa at Bertera Subaru. Throughout the entire process, he courteous, helpful and took the time to explain first hand his experience with the vehicle (and Subarus in general). He truly went above and beyond before, during and after the sale to make sure that I was completely satisfied. I will also comment that he was not pushy at all. When I visited the dealership on Friday, I mentioned that I would be making a decision likely by Sunday. He respected the time I needed to think and ultimately I gave him a call that Sunday to purchase the vehicle. The final comment I'll make is that Issa's assistance does not end with the sale. The next day I called to order a windshield sunshade. He checked to make sure it was in stock and I picked it up that evening. This shows me that he truly cares about the relationship with his customers, not just the sale. Overall, I highly recommend Issa and Bertera Subaru. More
by TK
Employees Worked With
Issa Daoud
February 25, 2017
Chris at bertera is the man for the people. Chris at bertera has shown the definition of going up and beyond.I have never seen someone that has done his job so well.Thank you I can wait for my n Chris at bertera has shown the definition of going up and beyond.I have never seen someone that has done his job so well.Thank you I can wait for my next purchase More
by Alexis Gomez
Employees Worked With
Paul Murray
February 23, 2017
not a satisfying Customer Chris the general manager has promised me to fix a ding that they did at the dealership my car had problems from day 1 so bad that the dealer had to r Chris the general manager has promised me to fix a ding that they did at the dealership my car had problems from day 1 so bad that the dealer had to repair and repaint my 2017 wrx! The general manager promised me to fix the ding and it's been over a month and he has not called me in to fix my Veihcle Alexis Gomez remember me Chris? More
by Lex
Employees Worked With
Paul Murray
February 22, 2017
Subaru sales My visit from start to finish was great, I met Keniel Williams by accident, who provide an excellent service, he was patient and great in explaining m My visit from start to finish was great, I met Keniel Williams by accident, who provide an excellent service, he was patient and great in explaining my Subaru. Thank you. More
by cargirl
Employees Worked With
Keniel Williams
February 21, 2017
Subaru sales & service We turned up at Subaru to service our Subaru 2011, and walked in to showroom and Keniel Williams was there, who provided an excellent service and pati We turned up at Subaru to service our Subaru 2011, and walked in to showroom and Keniel Williams was there, who provided an excellent service and patiently explaining the details/features of new Subaru 2017 model. Thank you More
by subaru2017
Employees Worked With
Keniel Williams
February 20, 2017
Great overall experience Everything from start to finish was as smooth as possible. Keniel was great at explaining all the details. I look forward to enjoying our new Legacy Everything from start to finish was as smooth as possible. Keniel was great at explaining all the details. I look forward to enjoying our new Legacy. Thank you Bertera Subaru More
by Zwil_33
Employees Worked With
Keniel Williams
January 24, 2017
Awesome people Choosing the right car sometimes can be very hard because of all the different options and prizing. But, the vendor @ Bertera (Jose Teixeira) was very Choosing the right car sometimes can be very hard because of all the different options and prizing. But, the vendor @ Bertera (Jose Teixeira) was very knowledgeable of all models and gadgets that really helped me to decide which one is the perfect car for me. He took his time to show me options and narrow it down. When I took the car for a test drive, he showed me all the safety gadgets my car has and how they work. once de decision was made, it was time to fix the money part which also was vey smooth and quick which I loved it... Before I went to the dealer, I took the time to search online different cars not only Subaru, but the information online is not as broad as talking to a real person who knows his business. So, before going to Subaru I went to a different dealer which did not give me the confidence on the product he is selling. Bertera definitely gave me that confidence More
by behcre
Employees Worked With
Jose Teixeira
January 18, 2017
My First Subaru I was looking for a reliable vehicle to help me commute to work. My grandmother bought 2 Subaru outbacks from Issa Daoud so she was very insistent I p I was looking for a reliable vehicle to help me commute to work. My grandmother bought 2 Subaru outbacks from Issa Daoud so she was very insistent I purchase from him as well. Instantly he remembered her and was so friendly and my anxiety about car buying was gone. He was extremely knowledgable and treated us like old friends. This was my first time in this dealership and my first Subaru and I am blown away by the car as well as Issa's customer service skills. Thanks so much again! More
by dorliciahamilton
Employees Worked With
Issa Daoud
January 11, 2017
Fantastic Salesman Keniel was an absolute pleasure to work with. Very professional, extremely thorough and accommodating. He took the time to explain the features of m Keniel was an absolute pleasure to work with. Very professional, extremely thorough and accommodating. He took the time to explain the features of my vehicle and also the terms of the purchase. As a woman purchasing the car solo, I didn't feel intimidated or taken advantage of. I had some mommy duties to tend to causing me to leave the dealership for a few hours and when I returned, my new car was cleaned and placed on the showroom floor! Lastly, I received a follow up text from Keniel two weeks after my purchase just to see how things were going. World class dealership, world class salesman. Thanks Keniel! More
by Frenchy5483
Employees Worked With
Keniel Williams
December 02, 2016
Ripped Off Stay away from these bandits. We bought a new Subaru From them a couple years ago and opted to pay extra for a replacement set of tires when the origi Stay away from these bandits. We bought a new Subaru From them a couple years ago and opted to pay extra for a replacement set of tires when the original set wear out. When the original set was due for replacement, they cited a technicality listed in the fine print, pocketed the extra money we had paid them and reneged on their promise to replace the tires. Valuing a few stolen nickels over satisfying an agreement with a loyal customer is a very unethical way to do business. We won''t be back there and you should avoid these thieves too. Purchase and service your cars with a more reputable dealer. More
by BLHtfd
Employees Worked With
NA
