Bertera Subaru of Hartford

Servicing my outback has been so easy. The dept goes out of their way to make sure I can be accommodated as I work long inconvenient hours. I drop off early am, and return in the evening to The dept goes out of their way to make sure I can be accommodated as I work long inconvenient hours. I drop off early am, and return in the evening to my car ready and waiting. More

Awesome! Leased another vehicle from Bertera and went to Hartford and saw Issa Daoud. Issa was extremely helpful, was pleasant to deal with and even called the Leased another vehicle from Bertera and went to Hartford and saw Issa Daoud. Issa was extremely helpful, was pleasant to deal with and even called the next business day to see if I had any problems or questions about the car. If you are looking for someone to lease or buy a car from go see him at Bertera in Hartford!! We will be back when this lease is up to get another from him! Thank you Issa!!! More

Best ever car buying experience This was absolutely the first time I had a stress free car buying experience. Oneal was so helpful and informative. He had answers to all of my questi This was absolutely the first time I had a stress free car buying experience. Oneal was so helpful and informative. He had answers to all of my questions on the spot. I did not feel pressured for a decision to buy, and was left to make my decision based on the test drive and information shared with me. Final price was broken down and explained to me. I felt confident with making my purchase. Nothing like the buyers remorse I had when I bought my previous car from another dealership. Thanks Oneal! More

Just awesome Thanks for an excellent service it's been an awesome experience I would recommend anyone to bertera Subaru anytime. Thanks keniel and Jose excellent j Thanks for an excellent service it's been an awesome experience I would recommend anyone to bertera Subaru anytime. Thanks keniel and Jose excellent job More

Working with Nick was great This is my second time buying from Nick. He is great to work with. Every other dealer played games with me with the trade in (we'll give you $200, n This is my second time buying from Nick. He is great to work with. Every other dealer played games with me with the trade in (we'll give you $200, no wait $300, no wait $500). Since I had bought from him before he knew I was a no nonsense buyer. I told him what price he had to beat for the car and trade in and he beat it. Much better experience than at the other dealerships. Highly recommend working with him. More

Friendly & Fair While driving over 150 miles from home, the master cylinder on my 2013 Legacy failed while on I-91, I simply looked for the closest Subaru dealer to g While driving over 150 miles from home, the master cylinder on my 2013 Legacy failed while on I-91, I simply looked for the closest Subaru dealer to get to, ASAP, and at 6:30am. This was the closest dealer and crossed my fingers that they would even take me with no appointment. I called and spoke with Kyle. He was friendly and said to come right down. The rest of the experience was with Marlon George. He was very friendly and willing to help. He took me right in and came to me after an hour of troubleshooting and discussed the issues. His technical experience was limited but he was able to get the additional information I requested and we agreed on the scope and cost of the repair. Unfortunately they didn't have the part in stock and they were out of loaner cars. Without hesitation, Marlon arranged for an Enterprise rental car, so that I could get to my business meeting and also get home that night, over 150 miles away! Marlon called me that afternoon to let me know the status and he kept me updated on when the car would be ready 2 days later. Marlon even washed my car for me, HIMSELF. And he actually did a really good job. Overall I was very impressed with the entire experience. Most dealers won't accept a "walk-in" without a service appointment. These guys recognized that I had an emergency and was far from home, and took care of me professionally. Why not 5 stars? Upon inspection when I got home, the harness that plugs into the brake fluid reservoir was tucked out of the way and left disconnected. No lights indicating this as I am guessing it's a normally open connection when full so a low-level condition would allow the float to make contact and create an alarm. I took a photo and sent it to 2 trusted experts, each with over 20 years mechanical experience, and it took each of them a while to figure out that the harness wasn't plugged in. So I would guarantee that 99% of most customers would NEVER discover this themselves. This would mean a low brake fluid condition would not get any indication on the dash. I plugged it back in myself, no big deal, but it was missed. Everything else was great. I've been to MANY dealers with several brands, and this ranks high for Subaru dealers. Not the highest, but high. More

Subaru Tire Issue Problem with tire noticed after a nail caused a flat....dealer currently working with us to resolve problem. Crossing my fingers for a mutual resolut Problem with tire noticed after a nail caused a flat....dealer currently working with us to resolve problem. Crossing my fingers for a mutual resolution of our tire issues! Wish me luck :) More

"Free Tires For Life"? Ha - don't be fooled I bought my 2013 Subaru Outback in December 2012 and was very excited about my new car and the “Free Tires For Life” program. Well here it is January I bought my 2013 Subaru Outback in December 2012 and was very excited about my new car and the “Free Tires For Life” program. Well here it is January 2017 and I have been denied my “Free Tires For Life”!! I have been jerked around by the service department for the past 3 oil changes, saying I still had too much tread. I drove the whole winter on tires with less than acceptable tread. I drive an hour to work each way and have 78,000. miles on the original tires. I have had all the services required at Bertera – just not timely enough according to them to qualify. When I bought my car I was told I needed to have my services done at Bertera, which I have and not one time did a service person mention that services had to be done at a certain time or I would not qualify for the tires. I even had unnecessary and costly services but I let them do them so I could get my tires. They are telling me the program is with an outside vendor and they have no control over the decision that was made… Really????? Bertera is the one offering and advertising this program – there are signs everywhere. I will never go back there for anything and would never recommend them to anyone!! More