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966 Reviews of Bertera Nissan - Service Center
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Verified Customer
June 03, 2021
Thieves is what they are. DO NOT TRUST them. I have had my vehicle serviced there its entire existence and no one mentioned anything about the CVT transmission problems. I found out 3 months after extended my vehicle serviced there its entire existence and no one mentioned anything about the CVT transmission problems. I found out 3 months after extended warranty expired. Now I'm paying 3K to fix and they are not providing me a rental. Drive too another Nissan dealer for any service done. More
by taraclancey83
April 12, 2021
Don’t go to them if it your last day living these people a very messy unprofessional and cocky once they take 2500 bucks off your card no receipt no warranty and the contract say I took the car March 20 it’ a very messy unprofessional and cocky once they take 2500 bucks off your card no receipt no warranty and the contract say I took the car March 20 it’s April 12 I have no car but they have there mind to lie and tell me to call Capital one and tell them I have possession of the vehicle I don’t have won’t give me proof so I can bring to my bank to show I don’t have there car and now they told me I’m not getting my money back unless I sign tax papers for them because they can’t take a loss like that I’m the only one who took a loss here they took my money been dishonest from the beginning never gave me a receipt never going to not going to fix there wrong but it’s okay those men there won’t get no good luck stealing from people More
by Devora
Employees Worked With
Al....rich....amire and who ever else
March 05, 2021
The worst service experience I have ever had!!! The service manager wouldn't even give me his business card so I could have his name. He was very condescending, and spoke down to me because I was a wo service manager wouldn't even give me his business card so I could have his name. He was very condescending, and spoke down to me because I was a women. He tried to tell me that the part they just put in was a "bad part", "we don't make the parts", "we just put in the parts Nissan sends us". This is the same excuse I got from another employee in service about a different part that was put into my car. He then kneeled down next to my back tire and said the reason the ABS warning light that never went out, (they said on the paperwork the warning lights were out after the original repair), was because of a different part all together. I wonder how he would know that by looking at my back tire. I believe they didn't even replace the part they charged me and the warranty company for. I had a different mechanic shop put my car on the computer and the same codes I originally went in for was still showing up. I say run far away from this place. More
by rbwattsy
Employees Worked With
Service Manager
November 18, 2020
I fall of out love with Bertera Nissan from Auburn. They didn’t appreciate my 4 years of loyalty or their service guarantee promise. My vehicle got service 4 or more times between February to August 2020 fo didn’t appreciate my 4 years of loyalty or their service guarantee promise. My vehicle got service 4 or more times between February to August 2020 for the same reason causing me to pay thousands to them in repairs for the same issue instead, once I started complaining to the General Manager I was told to take my business elsewhere. The service manager discriminated against me and use profane language and racial slurs. I wish someone could reviewed their security cameras to see how bad I was treated. And yes I took my vehicle to somewhere else and was permanently fixed. More
by FMC
Employees Worked With
Dennis and Chris Service and General Mgr
February 15, 2020
Caitlin was incredibly helpful and thorough addressing all of my concerns and was able to work around my crazy schedule, with a little help from Chris. I was able to pick up my finished car the next day a all of my concerns and was able to work around my crazy schedule, with a little help from Chris. I was able to pick up my finished car the next day after being put into a rental while it was in service. Ive never been disappointed with the quality of service I have recieved from any associates, but Caitlin is a top tier employee!! More
by HayleyK
Employees Worked With
Caitlin, Chris
January 25, 2020
In the world of dealerships you can only trust a few I purchased and maintain my vehicles at Berterra. They are honest, friendly, professional, and courteous. I've long had the thinking that most people I purchased and maintain my vehicles at Berterra. They are honest, friendly, professional, and courteous. I've long had the thinking that most people do: Dealerships cost too much to maintain, they rob you, etc... NOT TRUE. They have helped me with PROPER parts, avoiding costly repairs because of junk online DIY parts, their costs are fair and honest— and done well, and done RIGHT! They provide as many discounts as they can... you just leave feeling taken care of. Bravo service department. Caitlyn and Dennis in particular are wonderful! More
by toddmitchell
Employees Worked With
Dennis, Caitlyn
August 29, 2019
Nissan = Awesome Nissan corporate and Betera Nissan really pulled through to get me back on the road again. The repair time frame met my expectations, and the price wa Nissan corporate and Betera Nissan really pulled through to get me back on the road again. The repair time frame met my expectations, and the price was fair. Bob was tremendously helpful in answering all my questions, and the entire staff from the top down were all incredibly helpful. I will be returning to this Nissan dealership again for future maintenance and future purchase. More
by TearLessToast
Employees Worked With
Robert Fitzsimmons Jr
August 11, 2019
Fantastic! We purchased our Nissan Rogue @ January 2018. We have met with the sales staff, finance department and service. Always a positive experience. Great de We purchased our Nissan Rogue @ January 2018. We have met with the sales staff, finance department and service. Always a positive experience. Great dealership! Highly recommend. More
by ChrisseyO
