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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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January 18, 2023

I had a great experience and would recommend bertera nissan to everyone the entire staff was amazing More

by Mike.mich42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2023

As always, Caitlin was a pleasure to work with. Ed always so patient with me and explains things in a way that I understand (not being a car guru). She always looks out for me and ensures we’re doi More

by JEN K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Bertera Nissan responded

Jen K, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2023

Friendly, courteous, and professional staff was very thorough and completed necessary repairs as promised. Excellent experience! More

by king_davey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Bertera Nissan responded

King_davey, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2023

The staff here is very knowledgeable and always fully explains thing before they do anything. More

by a.w3lls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Bertera Nissan responded

Hi A.w3lls, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2023

Great service, professionalism, and communication! Loved the video showing the necessary repairs and parts in good shape. You have a return customer here. More

by Julie Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Cossin
Report | Print
Jan 19, 2023 -

Bertera Nissan responded

Hi Julie Hayes! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2023

My needs are being met. I do not get treated disrespectfully. I am treated with respect. More

by Jani
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Bertera Nissan responded

Jani, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

January 14, 2023

Service sucks! Way to long a wait for nothing! 4 or 5 hours for an oil change is crazy and downright wrong! More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Bertera Nissan responded

Hi Nunya, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

January 12, 2023

Dealer was able to resolve on going issues the second time around. Also appreciate video and text updates. More

by jeffpro18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Cossin from Service
Report | Print
Jan 18, 2023 -

Bertera Nissan responded

Jeffpro18, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

January 12, 2023

Great experience, friendly stuff , knowledgeable, they offered ride to work and back ! Great overall, thank you More

by SKLIROS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2023

Friendly, helpful and fair. Hans was easy to work with and the service department took care of a small issue in short notice. More

by jwbrookly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hans Jorgensen, Abby
Report | Print
Jan 17, 2023 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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