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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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August 15, 2021

Had to do a Saturday because to schedule service was 1 month out. But serive was good as usual. Thats all I got to say More

by chrisnelson27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Bertera Nissan responded

Chrisnelson27, thank you for your kind words and this wonderful review!

August 14, 2021

They were all friendly and helpful. They also explained what was wrong. They are ordering the part and will call me when it's in. More

by 52TIGEREYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Natasha Pellot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Peter Jorgensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony , Brianna Metcalf, Jordan Berk, Michael Demers, John Shaw
Aug 25, 2021 -

Bertera Nissan responded

Hi 52tigereyes, thank you so much for your positive comments about Bertera Nissan, Inc.!

Aug 25, 2021 -

52TIGEREYES responded

The staff and services people are very friendly and polite

August 14, 2021

I went back for service for my car because of the extended warranty I bought with Nissan. Service was good but prices are usually overcharged. I also had to wait longer than expected for my car done. More

by Her8707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandria Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
August 14, 2021

John Shaw was very helpful. I appreciated his timely assistance and communication. Because of John, I will consider going to Bertera Nissan in the future. Thank you to him and his team for quickly addre More

by TRMAHON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Aug 25, 2021 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 13, 2021

My advisor Caitlin was fantastic! She made experience smooth and simple! It was a great experience! I would buy a car from Caitlin in a minute. More

by BRUTEMAN990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Bertera Nissan responded

Bruteman990, we are so happy to read such a great review about Bertera Nissan, Inc.!

August 13, 2021

Ali was extremly helpful during a very difficult morning. Larry was also a gracious driver and I didn't miss a beat. Service result was outstanding. More

by KHUNTER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Bertera Nissan responded

Hello Khunter3, thank you; we appreciate your feedback!

August 12, 2021

Called in to schedule a service appointment and was told that one was not required for the level of maintenance that I was requiring. A bit skeptically I drove from out of state was greeted by John Upham, w More

by The source
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us!

Aug 25, 2021 -

The source responded

🙌🙌🙌

August 12, 2021

They are a great place to bring your vehicle for service. Vey nice and friendly staffs that work their especially John Shaw. Was very understanding with the problem I was having with my vehicle and was able More

by Jonathan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Aug 25, 2021 -

Bertera Nissan responded

Jonathan27, thank you so much for the positive review!

August 12, 2021

Bought this vehicle in 2015 and have been very satisfied have my car serviced here although because of Covid I can’t always get an appointment when I want it More

by smk0708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Bertera Nissan responded

Smk0708, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

August 12, 2021

Best customer service. I brought my car the night before and the next day morning i got update information. By the afternoon, the car was ready for pick up. Dennis Plaszewski and john Upham make an awesome More

by NNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Aug 25, 2021 -

Bertera Nissan responded

Nna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc..

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