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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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September 01, 2021

I would not go to Butera Nissan after wasn’t for Dennis the service manager I have been going there for the last past eight More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

They were very accommodating and professional. They were prompt and thorough. I trust them with my car 100%. It was a very pleasant experience from start to finish More

by 49ALL80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2021

I was in for my 45,000 mile service/oil change. I had a great experience THIS TIME. Caitlin was great she listened to everything I said and got what was needed fixed under my warranty, last time I wasn’t s More

by Klc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us!

August 27, 2021

Very professional and service oriented, so far very happy with salesma Dave and Service John. I waited for Service to be completed and it was the same time frame as estimated. More

by BGHICKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Anglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, John Shaw
Sep 04, 2021 -

Bertera Nissan responded

Bghickey, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 27, 2021

Nice friendly treat you with respect you have to chase them sometimes to get things done Service dept . No complaints from me they get the job done. More

by hdgirl030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Bertera Nissan responded

Hdgirl030, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

August 27, 2021

Very nice people. A bit pricey but who isn’t these days? They go out of their way to make you feel like you matter. More

by DANCORMIER14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Bertera Nissan responded

Hi Dancormier14, thank you so much for your positive comments about Bertera Nissan, Inc.!

August 27, 2021

Service Manager Dennis awesome and Caitlyn Violette my service rep very professional , Alexandria also very professional and friendly. They helped with a coupon available that i more than greatly appreci More

by Ann Hancock
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Sep 04, 2021 -

Bertera Nissan responded

Hi Ann Hancock, we are very happy to have provided you with such a positive experience, and thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

August 26, 2021

The technicians were quick to get started on my car and gave me updates so I knew when about it would be done. Pleasant sitting area to read my book. More

by mtplumley5114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Bertera Nissan responded

Mtplumley5114, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

August 26, 2021

We love the low maintenance on our Leaf. Caitlin is the best! thx to the rest of the team on the tires for life program. More

by Monica -
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Rivera, John Shaw
Aug 31, 2021 -

Bertera Nissan responded

Hi Monica -, we are very happy to have provided you with such a positive experience!

August 26, 2021

Just moved to the area and this was my first time using Bertera Nissan. My Murano needed to be towed into Bertera Nissan for a mechanical problem. The whole experience was very positive. My service advisor More

by FRAN.BEAUREGARD
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Bertera Nissan responded

Hi Fran.beauregard, thank you so much for your positive comments about our staff at Bertera Nissan, Inc.!

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