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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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September 13, 2021

15 words to express I’m unhappy that’s a lot, but to fulfill the requirement. More

by ANDRELISA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Shaw
September 13, 2021

Ever time I go for service the wait time is longer than it should be but last week appointment just for oil change rotation was ridiculous. I waited 2.5 hours and had to get the manager involved to move t More

by Pa4ts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Oct 16, 2021 -

Bertera Nissan responded

Hello, please call our service manager or general manager at 508-832-9611 so we can better assist the situation. Thank you!

September 09, 2021

Great customer service; everyone is very friendly, and they are also very quick with their work. Definitely made a good decision doing business with Bertera Nissan. More

by ibevincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Bertera Nissan responded

Ibevincent, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 09, 2021

Once I parked my car for repair Mr. John Shaw came to ask me nicely “how I can help you today “ So I explained what was wrong with my car More

by SUSITA ULLOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Sep 16, 2021 -

Bertera Nissan responded

Susita Ulloa, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

Sep 16, 2021 -

SUSITA ULLOA responded

I’m glad to bring my car to Nissan bc they care and listen to resolve the problem of my car

September 04, 2021

The 40,000 mile service on my Rogue was done in a timely manner and it was pretty fast considering they were very busy. Everyone was nice and friendly More

by LUCNEAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
September 04, 2021

The staff has always been very friendly, helpful and I formative. Alexandria is the best! Dennis has always been great! All around a great experience. More

by Patty L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
September 03, 2021

I didn’t received all details about my repairs, when my wife picked up our car she found out there another issue with my car and none tell me about it, they tell her that they called me about but that’s no More

by Javier Javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 02, 2021

They called me prior to doing any service. Verified what needed to be done and cost. I asked for a specific time to pick up and they were prepared. Good service More

by ERIKALYNN4510
Recommend Dealer
Yes
Employees Worked With
Other Employees : Katelyn
September 02, 2021

I bought my last two cars here and have gone for all services for those cars. I have found my experiences with Bertera to be consistently positive. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
September 02, 2021

Service was professional and Alexandria was very polite and welcoming. Overall the service and the visit were both excellent. Communication was also very good. Thanks! More

by nejarios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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