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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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November 05, 2021

Fast response. Quick repair. Need a little fixing of emails when car is ready and parts were ordered abs confused me. More

by YWALK_77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
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Nov 11, 2021 -

Bertera Nissan responded

Hi Ywalk_77, thank you so much for your positive comments about Bertera Nissan, Inc.!

November 05, 2021

Staff are friendly at reception area. I feel bad they take the brunt of complaints when overall they care short staffed. That said, it was impossible to get an online appointment within several weeks. Ot More

by LynnBu63
Recommend Dealer
Yes
Employees Worked With
Whoever the service manager on was in his office, chatting with different staff casually who came in and out. I personally would have either rolled up my sleeves and helped or occasionally come to waiting area to apologize for delays. , John Shaw
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Nov 11, 2021 -

Bertera Nissan responded

We always strive to provide top quality service to every guest, and we are pleased to hear your feedback. We do our best to make sure our customers have the 100% satisfaction. We sincerely thank you for your business , and look forward to seeing you again soon!

November 05, 2021

My service was quick and efficient. The waiting area was warm and clean. I was texted when my vehicle was ready. Ali was friendly and courteous. More

by HOYPARRY2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
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Nov 11, 2021 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 04, 2021

Once again, John Shaw delivered impeccable service and had our Nissan Sentra repaired in a timely manner and fully covered under the Nissan warranty. Many thanks! More

by ORHTHRIFTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Report | Print
Nov 06, 2021 -

Bertera Nissan responded

Orhthrifty, we are so happy to read such a great review about Bertera Nissan, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 03, 2021

Got me in and inspected in a reasonable amount of time, let me wait in customer lounge. More

by ITEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
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Nov 06, 2021 -

Bertera Nissan responded

Iteme, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2021

Shawn provided my wife and I great customer service. Kudos Shawn and Bertera Nissan, Auburn. More

by Rallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gillette
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Nov 06, 2021 -

Bertera Nissan responded

Rallo, thank you for your kind review; we are happy to pass along your comments to Shawn! Thanks again for the recommendation, and have an amazing day!

Nov 06, 2021 -

Rallo responded

Thank you so much. Keep up the great job you do Shawn G.

November 02, 2021

My car was serviced on 11/01. The gentleman that helped me was very knowledgeable and courteous. His name is John. The wait time was good. I have been servicing my vehicles there since 2013. Everyone is ve More

by LINDAANDPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
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Nov 06, 2021 -

Bertera Nissan responded

Lindaandpat, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

November 02, 2021

The dealership is great but the deal on tires for life is completely xxxxxxxxx More

by Abogar85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn gallette
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Nov 06, 2021 -

Bertera Nissan responded

Hi Abogar85, thank you so much for your positive comments about Bertera Nissan, Inc.! Please reach out to our manager Amir if you have an concerns or questions 1508-832-9611

November 02, 2021

Professional and informative personal. Easy access and technology. Great having access to internet when waiting More

by HELENA.KARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
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Nov 06, 2021 -

Bertera Nissan responded

Helena.karp, thank you for your kind words and this wonderful review! Helena.karp, thanks for taking the time to leave a review.

October 31, 2021

Excellent customer service. Above expectations every time. They go the extra mile every single time. More

by RICHARDRKAUFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Report | Print
Nov 06, 2021 -

Bertera Nissan responded

Richardrkaufman, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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