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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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December 02, 2021

I had a number of issues during this service. I booked through the call center for 12/3. Then a Chris called me & moved my date up as it was a driving issue. Upon arriving they didn’t even have my appoint More

by ABARNETT8210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Shaw
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December 02, 2021

Excellent service. Very polite. Very professional. I left there very satisfied. Thank you all very much. More

by ANDRE.KING16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
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Dec 10, 2021 -

Bertera Nissan responded

Andre.king16, we are so happy to read such a great review about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2021

The service advisor John Shaw was helpful, efficient and honest. Would use the garage again More

by KJS0003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Report | Print
Dec 10, 2021 -

Bertera Nissan responded

Kjs0003, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2021

Knowledgeable and above and beyond service by Dennis the Service Manager Excellent attention and service by the the service advisor explaining service needed and what was done She called when my car w More

by MGORDON703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Bertera Nissan responded

Hello Mgordon703, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 02, 2021

Staff were very responsive and helpful. They are always polite and explain everything very clearly. More

by CAROLYNANDDICKBELISLE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Bertera Nissan responded

Carolynanddickbelisle, it's experiences like yours that really keep us motivated! We hope you have a great day!

December 02, 2021

staff was very friendly and the work was done in s timely manner. waiting area was very comfortable More

by LEONANDSANDY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Bertera Nissan responded

Leonandsandy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. We hope to see you soon!

December 01, 2021

Friendly service. Service waff performed in a timely manner. Follow up scheduled at my convenience. More

by tsimusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fitzsimmons
Report | Print
Dec 10, 2021 -

Bertera Nissan responded

Tsimusa, we are so happy to read such a great review about Bertera Nissan, Inc.! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 30, 2021

Repairs to my car are great! My heat is working and I’m grateful and service is always accurate! More

by kahennessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn, Bob Fitzsimmons
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Dec 10, 2021 -

Bertera Nissan responded

Kahennessy, thank you for your kind words and this wonderful review! We can't wait to see you again, happy holidays!

November 25, 2021

Everyone was super nice and very helpful. John my advisor was great and kept me updated! More

by roxanamh916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Report | Print
Dec 10, 2021 -

Bertera Nissan responded

Roxanamh916, thanks for your praise and kind comments about our team. We hope to see you soon!

November 24, 2021

Service was very good and I was kept informed of the status of the repairs of the two recalls More

by LENAHAN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Report | Print
Dec 10, 2021 -

Bertera Nissan responded

Hi Lenahan8, thank you so much for your positive comments about Bertera Nissan, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

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