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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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December 08, 2021

Service and attentiveness was excellent! Sean helped me with a warranty from a third party very professionally! More

by lgdkstr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Dec 10, 2021 -

Bertera Nissan responded

Lgdkstr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc..

December 06, 2021

I appreciate the updates and being transparent about the costs of it all the work and labor that was needed More

by EHERNANDEZ2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean or Shawn, can’t recall at the moment
Dec 10, 2021 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us!

December 05, 2021

John Shaw and Alexandria Callahan are both friendly and understanding. They helped me a lot!! More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Dec 10, 2021 -

Bertera Nissan responded

Amy, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2021

Always worked with me on getting deal done, best price can for my trades and as timely as they possibly could be More

by Bhill041790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Demers, Rich Salmon
Dec 10, 2021 -

Bhill041790 responded

Working with me on a current deal that is being worked and getting me the best price and monthly payment as i indicated would be ideal as i have sent many people berteras way for vehicles and family members buying vehicles as well as many many vehicles me and my wife have bought there. But overall good experience here.

Dec 10, 2021 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 03, 2021

The service technicians are friendly & knowledgeable. They try to save their customers unnecessary repairs by explaining the process. More

by renee588
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Dec 10, 2021 -

Bertera Nissan responded

Renee588, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

December 03, 2021

Dealing with customer service myself and auto claims I understand the pressure and stress these service advisors and workers are under. I appreciate the quick appointment, the rapid repair and great commu More

by VEMINOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gillette
Dec 10, 2021 -

Bertera Nissan responded

Veminotti, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc..

December 03, 2021

Horrendous service. Poor communication skills. My car was at the dealership for the entire day and the only service performed was an oil change and tire rotation. Even the appointment booking process was pai More

by NO2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Shaw
December 03, 2021

Got me in and out quickly.Service manager was great Got me in and out quickly. Service manager was great Gave me great recommendations For the futer More

by mclickstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember his name
Dec 10, 2021 -

Bertera Nissan responded

Mclickstein, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

December 03, 2021

Very professional service. I will continue bringing our Altima to you. The only concern is receiving too many emails from Bertera Nissan lately More

by ESTELAMCDONough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Bertera Nissan responded

Estelamcdonough, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

December 02, 2021

Great dealer!! Sales and service team always provide excellent customer service. I have purchased and referred family and friends to Bertera Nissan for years. More

by lytomya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Dec 10, 2021 -

Bertera Nissan responded

Lytomya, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

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