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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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December 10, 2021

Always have good service and friendly. Explain any issues. Very busy all the to.e..need more help More

by CWILLS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Dec 16, 2021 -

Bertera Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 09, 2021

Service was good but oil change and tire rotation took 75 mins way too long, even had an appointment. More

by BOBPHILLIPS12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Bertera Nissan responded

Hi, thank you for your kind words and this wonderful review! If you would like to discuss any concerns please give our manager a call at 1-508-832-9611. Happy Holidays!

December 09, 2021

Hard workers, courteous, thorough!!Love the quality of Hard workers, courteous, thorough!! Love the quality of service at BERTERA! I will be back! More

by MAKENOISE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Anglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Dec 16, 2021 -

Bertera Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

December 09, 2021

They are ok I guess no worse than any where else they get the job done More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Bertera Nissan responded

Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

December 09, 2021

I would like to be able to connect to the Auburn swrvice Center on my first connection rather than go through a call center. It is so difficult to get what I want through the call center. They always give More

by ETSC47A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Bertera Nissan responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please give our manager a call at 1-508-832-9611 to discuss any concerns with our call center. Happy Holidays!

December 09, 2021

I just had some service done on my car. They took care of the issue right away. Even though the issue was not covered, they did not charge me. More

by JWALNISTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Dec 16, 2021 -

Bertera Nissan responded

Jwalnista, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

December 08, 2021

I have been a customer of this dealership (or previous owner) for over 30 years, having all services completed there for all those years. More

by Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Dec 10, 2021 -

Bertera Nissan responded

Hi Norm, we regret to hear that your recent experience was anything less than exceptional. Please give us a call at 1-508-832-9611 if you would like to discuss any issues with your recent visit! Happy Holidays!

December 08, 2021

Dropped car off at night for 7am appointment. Received Dropped car off at night for 7am appointment. Received e/mail next morning 9am that i missed my appointment and did I want to reschedule? My car w More

by CINDYDEVOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Dec 10, 2021 -

Bertera Nissan responded

We apologize for any confusion with your appointment! If you have any questions or concerns you would like to address please give us a call at 1-508-832-9611. We strive to have every visit be the very best. Thank you, happy holidays!

December 08, 2021

Very kind and thorough. Helpful service member and prompt service. Everything went well as expected. More

by hello2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Dec 10, 2021 -

Bertera Nissan responded

Hi Hello2011, thank you so much for your positive comments about Bertera Nissan, Inc.!

December 08, 2021

Operated by nice people. Clean waiting area. Relatively short wait time. Overall a good experience More

by LOLATTERJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Dec 10, 2021 -

Bertera Nissan responded

Lolatterj, we're so glad that we were able to go above and beyond your expectations!

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