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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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February 15, 2023

Took me right away no waiting. Great service very knowledgeable told me the battery was covered by warranty More

by jov0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Bertera Nissan responded

Jov0528, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

February 15, 2023

This dealership is the best! I just bought a new Rogue and sales was awesome. Also the entire service department is amazing, especially the service manager Dennis Plaszewski! More

by ALEXANDRIA.CALLAHAN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Bertera Nissan responded

Alexandria.callahan94, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

February 14, 2023

I absolutely love Bertera Nissan. I am always treated like I am special. If I ask a question I get answer right away. This is a great dealership due to the personal working there! More

by KAIDAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Bertera Nissan responded

Hi Kaidamp! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2023

Never in a million years would I think I would have to do the dealerships job and call the warranty company just because you wanted to squeeze them for every dime you could. I hope the $40 was worth losing a More

by 100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
Feb 18, 2023 -

Bertera Nissan responded

Hello Kevin, our service manager, Dennis, has been trying to reach you. Can you please give him a call at 1-508-832-9611 ext 10400. Thank you.

February 10, 2023

Paid over $200 for an oil change, tire rotate, and wiper replacement, which took nearly two hours. Slow and expensive service. More

by megexxum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall names
Feb 12, 2023 -

Bertera Nissan responded

Megexxum, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you, you can also email me directly at mredding@berteranissan.com. Thank you!

February 10, 2023

The service department is excellent. I have never had a bad experience. I’ve been bringing my truck to get serviced to Bertera for 9 years now. More

by Hlv508
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2023

Very responsive and sympathetic to my concerns. Jim in sales and Nick in service were great to work with More

by gilesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in sales. Nick in service
Feb 12, 2023 -

Bertera Nissan responded

Gilesl, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2023

Everyone is friendly and polite. They keep you informed of the status of service being done on the car More

by MOLAPRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Clossin
Feb 08, 2023 -

Bertera Nissan responded

Molaprade, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2023

Nick did a great job listening to the problem, researched my vin# and immediately scheduled the required work. Less than 24 hours repairs were completed. Communication was good while dealership was repairing More

by TMcKiernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rybacki
Feb 08, 2023 -

Bertera Nissan responded

Tmckiernan1, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2023

Everyone from the beginning at service department was great and pleasant And I like when they show you the video of your car when they’re working on service More

by graciolett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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