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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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January 31, 2022

I have always experienced excellent customer service, along with professional accountability in their work at Bertera Nissan in Auburn. More

by ericseveri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Feb 11, 2022 -

Bertera Nissan responded

Ericseveri, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2022

Good service and caring. Wrong parts had been sent from Nissan but dealer showed professionalism More

by LLOYD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Shaw
Feb 02, 2022 -

Bertera Nissan responded

Lloyd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 28, 2022

I absolutely love the service team at Bertera in Auburn! Always so friendly, timely and the work done is always impeccable! I would definitely recommend to anyone! More

by SDJELASSI01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Rivera, Michael Demers, John Shaw, Bob Fitzsimmons
Feb 02, 2022 -

Bertera Nissan responded

Sdjelassi01, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Making an appointment was easy and I was greeted upon arrival by a service rep,the service was completed on time and my vehicle was delivered as clean as it was when left More

by rfg.cmg95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Feb 02, 2022 -

Bertera Nissan responded

Rfg.cmg95, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

January 26, 2022

Sean was awesome! Took care of my issues very professionally. I was in great hands. I highly recommend Bertera Service and especially, Sean. More

by KILLIAN1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gillette
Jan 28, 2022 -

Bertera Nissan responded

Killian1212, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

January 25, 2022

Fast, professional service,the car was on time and cleaned it too! Will continue having the service here. More

by HOYPARRY2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Jan 29, 2022 -

Bertera Nissan responded

Hoyparry2003, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. We look forward to your next visit! Take care!

January 25, 2022

Very polite and informative as to repairs needed and time frame needed to complete repairs. More

by LEFLER67
Recommend Dealer
Yes
Employees Worked With
John Shaw
Jan 29, 2022 -

Bertera Nissan responded

Lefler67, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.!

January 25, 2022

A warm welcome everytime and an update of servicing. That's why I keep driving to Auburn from Springfield for servicing, its almost an addiction. More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Bertera Nissan responded

Jennifer, we are so happy to read such a great review about Bertera Nissan, Inc.!

January 23, 2022

My experience with this dealership was that they were very efficient and honest! Great experience overall! No complaints! More

by layladavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Jan 26, 2022 -

Bertera Nissan responded

Layladavis, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 21, 2022

I had a bad experience with this dealership. I was told I needed a new battery. So I agreed to have my old battery replaced with a new Nissan battery. I left the dealer ship and made one stop before arriving More

by DMCDONALD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Gillette
Mar 26, 2022 -

Bertera Nissan responded

Dmcdonald10, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you.

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