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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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February 13, 2022

Friendly service department but I have had issues with the truck and had slow responses to have my problems fixed More

by TMBER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Feb 15, 2022 -

Bertera Nissan responded

We are glad that you found our service department friendly. We apologize for the slow responses! We try to get back to each and every customer in a timely fashion and we are so sorry to hear this did not happen for you. If you would like to discuss this further please give our service manager a call at 1-508-832-9611. Thank you!

February 13, 2022

Service Centered .. Customer FriendlyClean dealership Service Centered .. Customer Friendly Clean dealership with comforts for patrons to wait and work for their service More

by drgeorge0020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bertera Nissan responded

Drgeorge0020, we are so pleased you enjoyed your visit to Bertera Nissan, Inc.! We hope you have a great day!

February 13, 2022

Went for scheduled maintenance and the customer service was great and the service team did a great job on the vehicle More

by DRP4953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Feb 15, 2022 -

Bertera Nissan responded

Drp4953, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2022

I trust the quality of the work done and also the those on the service department with whom I directly deal. More

by JPBOWEN1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gillette
Feb 15, 2022 -

Bertera Nissan responded

Jpbowen1960, it's experiences like yours that really keep us motivated! Until the next time we meet, take care!

February 12, 2022

Service performed as asked, service advisor was excellent and kept me appraised of progress and results More

by nesvpit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Feb 15, 2022 -

Bertera Nissan responded

Nesvpit, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

February 11, 2022

Takes a long time to complete a service. I was told 45 mins, but it could be up to 2hrs if I included an alignment. We’ll it took over two hours, but they didn’t do the alignment. More

by ANDRES.CRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know.
Feb 15, 2022 -

Bertera Nissan responded

Andres.craig, your satisfaction is our top priority. We apologize that it was not a excellent trip to our service department this time. If you would like to discuss this further with our manager please give us a call at 1-508-832-9611. Thank you!

February 11, 2022

The staff were polite and courteous. I was offered shuttle service to and from my house as they were running behind. More

by LEMIEUXM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Bertera Nissan responded

Lemieuxm1, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

February 11, 2022

My interaction with the staff was good. The part I needed replacing could only been done by the dealer. They also did a thorough inspection of my vehicle and noticed I needed a new battery for $300 and a new More

by NEBULA7134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 26, 2022 -

Bertera Nissan responded

Nebula7134, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you.

February 11, 2022

They were very responsive, listened carefully. Patient Staff. Very knowledgeable. Would definitely recommend them to anyone. More

by TURNERSFURITURESEVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Gillette-5 Stars, Marty the mechanic-5 stars
Feb 15, 2022 -

Bertera Nissan responded

Turnersfurituresevices, we are so happy to read such a great review about Bertera Nissan, Inc.!

February 09, 2022

They checked out my car and pointed out additional warranty work that had to be done. Very pleased with that. Also gave me a lift home More

by BILLTROTTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw, Bob Fitzsimmons
Feb 11, 2022 -

Bertera Nissan responded

Billtrotta, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. We hope to be of service to you again in the future. Best wishes, Bertera Nissan, Inc.

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