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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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March 05, 2022

I’ve had my brand new rogue in 4 times over the past 4 months and they have never been bud to figure out the issues. They also haven’t had loaner cars available and as a single mom that has been very diff More

by SONYACASEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2022 -

Bertera Nissan responded

Sonyacasey, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you.

March 05, 2022

Everyone was curious and friendly. Explained everything I needed to know about my service for the day and for any concerns I have for issues that may arise More

by BETT1207@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEN at the service desk
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Mar 08, 2022 -

Bertera Nissan responded

Bett1207@yahoo.com, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 04, 2022

Professional and timely. Couldn't have asked for a better experience, we were comfortable the entire time know Shawn continued to keep us updated every step of the way! More

by KFOLLWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gillet
Report | Print
Mar 05, 2022 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2022

Gentleman was very personable. The job got done in a timely manner. Happy with the service. More

by BUNSBLC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Bertera Nissan responded

Hi Bunsblc, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 04, 2022

500 plus to change a battery. My car was towed there, I should have gone to my own mechanic. Lesson learned More

by KIMBER.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2022 -

Bertera Nissan responded

Kimber.g, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you.

Mar 26, 2022 -

KIMBER.G responded

A 500 dollar charge to change a battery and you never checked the battery draining key fob. That's pathetic. Now I see why I drive out of my way to go to other dealers for service.

March 04, 2022

Service manager Dennis has is excellent service and Robert he is excellent service thank you all service guy More

by Raymondho166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Report | Print
Mar 08, 2022 -

Bertera Nissan responded

Raymondho166, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! Thank you again for the great review!

March 04, 2022

They the service and the sales people are very nice and make me comfortable me and my dog More

by BIKER6205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Bertera Nissan responded

Biker6205, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

March 03, 2022

Great customer service the worker at service area was very nice and helpful made me feel welcomed. More

by Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Report | Print
Mar 05, 2022 -

Bertera Nissan responded

Nissan, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! We can't wait to see you again, have a great day.

March 02, 2022

I can’t ask for a better service department to treat anybody better than they treated me thank you More

by JELLYBEANJEAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Report | Print
Mar 03, 2022 -

Bertera Nissan responded

Hi Jellybeanjean0, thank you so much for your positive comments about Bertera Nissan, Inc.! We look forward to your next visit! Take care!

March 01, 2022

The Bertera Service Department took great care of me and my car. I recommend them. More

by MORIN333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Report | Print
Mar 03, 2022 -

Bertera Nissan responded

Morin333, we are so happy to read such a great review about Bertera Nissan, Inc.! We look forward to your next visit! Take care!

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