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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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April 19, 2022

Extremely helpful and knowledgeable! Great service from Shawn! Other advisors should take note of his customer service skills More

by DOSSANTOS.DIANE.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Gillette
Apr 22, 2022 -

Bertera Nissan responded

Dossantos.diane.r, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! We look forward to your next visit! Take care!

April 18, 2022

My car was done in the time frame they predicted. Staff is friendly, polite and helpful. More

by beachsusan8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Bertera Nissan responded

Beachsusan8, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2022

Shawn Gillette always takes care of my needs. Bertera Nissans services are top notch. I am always treated well More

by jwalsh9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Bertera Nissan responded

Jwalsh9, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2022

I always have a good experience with Bertera Nissan. The staff are super friendly and the techs are quick. My car is always ready when they say it will be. More

by KVGCREATIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gillette
Apr 19, 2022 -

Bertera Nissan responded

Kvgcreative, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2022

I am very disappointed In the way that the service department has handled my recall notice for replacement headlights! Very poor communication as if has been more than 3 weeks since I was told to c More

by dijacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Bertera Nissan responded

Hi Dijacobs, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to our Service Manager Dennis at 1-508-832-9611 to discuss this further. Thank you!

April 17, 2022

Very professional and excellent service went we got there at 8:00 and by 8:30 my car was done More

by BABY_IAN2007
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Shaw
Apr 19, 2022 -

Bertera Nissan responded

Hi Baby_ian2007, thank you so much for your positive comments about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2022

The staff is beyond incredible. I couldn’t me happier with the service provided to me More

by Unknown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw
Apr 19, 2022 -

Bertera Nissan responded

Unknown, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2022

Fast and friendly service. Updates on when my vehicle is ready. Cashier explained everything about what was found and what I need to do. More

by HOYPARRY2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Bertera Nissan responded

Hi Hoyparry2003, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2022

I feel like I was baited and switched I received a coupon from Nissan for 10$ off a conventional oil change and the told mr there they don’t do conventional oil I would have to get synthetic oil at double th More

by rescott1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Shaw
April 14, 2022

2017 Rouge Sport with only 78Kiles needed a completely new transmission. No reason was given as to why this was acceptable and the price was extremely high. More

by dawnlarocco
Recommend Dealer
No
Employees Worked With
John Shaw
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