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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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April 27, 2022

I brought my 2 Rogues in for Service. John was professional, friendly, knowledgeable and attentive in addressing my questions. I'll be back. Thank you. More

by anniezma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Shaw
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Apr 30, 2022 -

Bertera Nissan responded

Anniezma, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

April 24, 2022

Excellent service department professional and friendly staff comfortable waiting area for customers getting service updates More

by rray1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gillette
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Apr 26, 2022 -

Bertera Nissan responded

Rray1950, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

April 23, 2022

I am never disappointed with the service department at Bertera Nissan. The staff from Dennis down are great. More

by jwalsh9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2022 -

Bertera Nissan responded

Hi Jwalsh9, thank you for taking the time to leave a review for us at Bertera Nissan, Inc.. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2022

People are amazing I don’t think my heat shield is fixed as they said More

by cbuchanan0816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2022 -

Bertera Nissan responded

Hi Cbuchanan0816, we are very happy to have provided you with such a positive experience! Regarding your heat shield please give us a call at 1-508-832-9611 so we can resolve any issues! Thank you!

April 22, 2022

The service staff members I encountered were very helpful, courteous and responsive. Oops! And knowledgeable. More

by ptpzona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
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Apr 26, 2022 -

Bertera Nissan responded

Ptpzona, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2022

Jenn was amazing as well as all the staff! Great group of people. Car was perfect and under budget! Thank You! More

by BRUTEMAN990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
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Apr 26, 2022 -

Bertera Nissan responded

Bruteman990, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2022

The service was prompt, coffee was available if you wanted it! staff was polite, and friendly! More

by IWASWOZ1967
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Shaw
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Apr 26, 2022 -

Bertera Nissan responded

Iwaswoz1967, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 20, 2022

They solved my problem by running a diagnostic test. The shuttle ride home was appreciated. More

by BSAF25
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2022 -

Bertera Nissan responded

Bsaf25, thank you for your kind review; we are happy to pass along your comments We look forward to your next visit! Take care! to the team here at Bertera Nissan, Inc.!

April 20, 2022

Prompt service Friendly staff Professional High prices Clean work area Thorough Nice waiting area Convenient More

by CMUL326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2022 -

Bertera Nissan responded

Hi Cmul326, thank you for taking the time to let us know about your recent experience. If you have any further questions, please give us a call. We're always happy to help!

April 19, 2022

Would have rated a 5 except I had to walk out to service counter to point up that after being there for 35 minutes my vehicle was still not inside being worked on and I was promised it would be ready in 1 h More

by Rbraney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We apologize for the extended wait time. We try our best to make sure every customer is in and out within a reasonable time period. If you have any further questions, please give us a call. We're always happy to help!

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