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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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May 27, 2022

Service was excellent. We had a problem with our pathfinder that developed and could be taken care of via a recall (which we had been unaware of). Took the car to the deale More

by Neal Bourbeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Bertera Nissan responded

Neal Bourbeau, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

The service staff were friendly. Larry the driver is the best!! Will recommended them anytime I removed one star as it would be nice if they vacuumed and cleaned the car after servi More

by vmachapu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Bertera Nissan responded

Hi Vmachapu, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

best dealership ever and the experience was buying my car there was amazing aswell can't wait to shop there again. More

by peterottley89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Berk, John Shaw
Jun 01, 2022 -

Bertera Nissan responded

Peterottley89, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

This was an exceptional experience. All work was done well and future issues were planned out. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
Jun 01, 2022 -

Bertera Nissan responded

Dale, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

Ver comfortable atmosphere. I was nervous at first but Jennifer was great. Very friendly and professional. Would highly recommend. Will be going back for more work. Thank you More

by crystaljortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer G.
Jun 01, 2022 -

Bertera Nissan responded

Crystaljortiz, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! Thank you so much again for your feedback! We hope you have a great day!

May 25, 2022

Parts weren’t in stock when I came for my appointment . Someone should have called me before I came to let me know More

by STEVENQ122
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 01, 2022 -

Bertera Nissan responded

Hello Steven, I apologize for the inconvenience that happened at your visit. If you would like to discuss this further please give our manager a call at 1-508-832-9611.

May 25, 2022

The service department staff FCC is very knowledgeable and professional. The tech who serviced my vehicle was the fastest that I have ever work done by. More

by JIMDOGG59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Jun 01, 2022 -

Bertera Nissan responded

Jimdogg59, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2022

Fast, efficient, pleasant, well trained and Customer Service. Your customer service rep explained what would happen every step of the way. More

by gbosse5045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw
May 26, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2022

Bertera Nissan falsified the inspection report to by pass the lemon law. Now they won’t fix the issues. More

by k_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir Abnoos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Plaszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

Service took longer than expected for the service that was requested. Dropped it off at 9AM and was still not ready when I arrived at 3:30 More

by ovidio.medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Bertera Nissan responded

Hello! We apologize for the vehicle not being ready when you came to pick it up! If you would like to discuss it further please give our service manager a call at 1-508-832-9611! Thank you so much!

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