Back

Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

Sort by
June 02, 2022

Too expensive. And was backed up. Waited for 2 hrs before service was done (oil change). All the same, good service. You can pay less for same job elsewhere. Thank More

by i_simonzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Jun 08, 2022 -

Bertera Nissan responded

Hi I_simonzy, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you have any further questions, please don't hesitate to reach out!

June 02, 2022

I hope to never need their help again. I was made to wait about 40 days for 2 easy fixes. Their team constantly “passed the buck” in terms of who was to blame when something went wrong. I More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Gancarz, John Shaw
Jun 08, 2022 -

Bertera Nissan responded

Disappointed, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

June 01, 2022

Very fast and great service. Well informed what was going on with my car and the work needed. More

by JOSHMORRISON19912016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shaw , John Shaw
Jun 03, 2022 -

Bertera Nissan responded

Joshmorrison19912016, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 01, 2022

Poor customer services. They’re very rude. They don’t know how to communicate properly. More

by Kathy114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Bertera Nissan responded

Kathy114, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (508) 832-9611 so we can work towards a resolution. We look forward to hearing from you.

May 30, 2022

The in person service center was great and I really appreciated the communication. However, the remote call center that you are instantly connected with is incompetent and very frustrating to deal with More

by jessicapontbriand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

May 28, 2022

Great experience! ! The video that was sent to me for the inspection was fantastic I would recommend bertera to everyone!! More

by Mike.mich42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen , John Shaw, Bob Fitzsimmons
Jun 01, 2022 -

Bertera Nissan responded

Mike.mich42, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bertera Nissan, Inc.. If you have any further questions, please give us a call. We're always happy to help!

May 28, 2022

They sent me a video of a minor problem and offered two options to repair it. Just awesome five star service!! More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Gancarz
Jun 01, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2022

1. Polite 2. Concerned 3. Prompt 4. Complete 5. Thorough 6. Fast 7. Courteous 8. Reassuring More

by dcbassistdonaldcarter538
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shaw, Bob Fitzsimmons
Jun 01, 2022 -

Bertera Nissan responded

Dcbassistdonaldcarter538, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

May 28, 2022

Very nice staff. . easy to communicate with them about the vehicle & what needed to be completed! More

by Jhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jun 01, 2022 -

Bertera Nissan responded

Hi Jhopkins, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2022

I was very impressed with the video about the repairs on my car . The staff is always very pleasant More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Bertera Nissan responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

...
41
...