Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

Sort by
June 21, 2022

It’s not every time but this visit was painful. Poor communication and staffing. If you cannot keep your timeline due to staffing issues that should be told to the customer and not wait for the cus More

by KPK3284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Jun 23, 2022 -

Bertera Nissan responded

Kpk3284, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

June 19, 2022

I purchased this car in Jan ‘21 and every service done at Bertera Nissan in Auburn was handled poorly. Miscommunication regarding a broken radio/Nav unit, failure to fix a persistent rattle, constant delays More

by Wshepeluk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New guy Theo Cossin bold face lied to protect homself, Bob Fitzsimmons, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan
Report | Print
June 18, 2022

Always great customer service in the service department, I appreciate that I was able to get my car done so quickly More

by rbrown728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
Report | Print
Jun 21, 2022 -

Bertera Nissan responded

Rbrown728, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2022

Clean, courteous, however, I was not told they had a serious long wait for service. Even though I had an appt. More

by chrismc43
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos, Alexandria Callahan
Report | Print
Jun 21, 2022 -

Bertera Nissan responded

Hello, thank you for letting us know how your recent visit went. If you have any further questions, please give us a call. We're always happy to help!

June 17, 2022

My appointment was for 10am and my car still wasn't done at 1:30pm. More

by CHATBOX95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandria Callahan
Report | Print
Jun 21, 2022 -

Bertera Nissan responded

Chatbox95, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

June 16, 2022

Car was ready when promised. Great sales team and service department Love the new car features. More

by CHEFIGGERPC
Recommend Dealer
Yes
Employees Worked With
Sebastian Lopez, Alexandria Callahan
Report | Print
Jun 21, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2022

Felt like I was just being given the standard answer for my auto problem. It's fixed now for the short term. More

by CARMUR60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jun 16, 2022 -

Bertera Nissan responded

Carmur60, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2022

Great people and great service. They work with me on all maintenance that needs to be done. More

by gordondgmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
Report | Print
Jun 16, 2022 -

Bertera Nissan responded

Hi Gordondgmk, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2022

Very detailed about the services they are performing on your car, I especially liked the filming on the inspection! More

by BOBRACKI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fitzsimmons, Alexandria Callahan
Report | Print
Jun 16, 2022 -

Bertera Nissan responded

Hi Bobracki1, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2022

The people were great and very knowledgeable about what needed to be done. The service was completed on tine More

by JIMABBOTT14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
Report | Print
Jun 14, 2022 -

Bertera Nissan responded

Jimabbott14, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

1
...
37
38
39
...
97