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966 Reviews of Bertera Nissan - Service Center
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June 21, 2022
It’s not every time but this visit was painful. Poor communication and staffing. If you cannot keep your timeline due to staffing issues that should be told to the customer and not wait for the cus Poor communication and staffing. If you cannot keep your timeline due to staffing issues that should be told to the customer and not wait for the customer to constantly call for an update and then keep pushing it out. Very frustrating More
by KPK3284
Verified CustomerEmployees Worked With
Not sure
June 19, 2022
I purchased this car in Jan ‘21 and every service done at Bertera Nissan in Auburn was handled poorly. Miscommunication regarding a broken radio/Nav unit, failure to fix a persistent rattle, constant delays Bertera Nissan in Auburn was handled poorly. Miscommunication regarding a broken radio/Nav unit, failure to fix a persistent rattle, constant delays without any communication, rude and uncaring demeanor, replacement radio/Nav unit did not work properly and my last experience the service agent lied to me regarding a 50k service and tried to charge me $81 to replace a clamp that cost $6 and would take any skilled mechanic 5 min to replace. The service manager Dennis said to me after determining the service agent lied to me. “Are you going to let me talk or are you going to continue to mumble at me?” He then was shocked when I told him to xxxx off. I will never be back and I will be writing a letter to Nissan Corp and the owner of Bertera Nissan. More
by Wshepeluk
Employees Worked With
Other Employees :
New guy Theo Cossin bold face lied to protect homself, Bob Fitzsimmons
June 18, 2022
Always great customer service in the service department, I appreciate that I was able to get my car done so quickly I appreciate that I was able to get my car done so quickly More
by rbrown728
Employees Worked With
June 18, 2022
Clean, courteous, however, I was not told they had a serious long wait for service. Even though I had an appt. serious long wait for service. Even though I had an appt. More
by chrismc43
June 17, 2022
My appointment was for 10am and my car still wasn't done at 1:30pm. at 1:30pm. More
by CHATBOX95
Employees Worked With
June 16, 2022
Car was ready when promised. Great sales team and service department Love the new car features. Great sales team and service department Love the new car features. More
by CHEFIGGERPC
June 13, 2022
Great people and great service. They work with me on all maintenance that needs to be done. They work with me on all maintenance that needs to be done. More
by gordondgmk
Employees Worked With
June 12, 2022
Very detailed about the services they are performing on your car, I especially liked the filming on the inspection! your car, I especially liked the filming on the inspection! More
by BOBRACKI1
June 11, 2022
The people were great and very knowledgeable about what needed to be done. The service was completed on tine needed to be done. The service was completed on tine More
by JIMABBOTT14
Employees Worked With
