Bertera Nissan - Service Center

Caitlin was awesome I have dealt with her couple times and she is always courteous and has good customer relations. Looking forward to working with you again. and she is always courteous and has good customer relations. Looking forward to working with you again. More

Terrible experience. Car back at shop today to fix salt guards that weren’t put back on properly! Not one screw put back in by mechanic entire wheel well came off will b Car back at shop today to fix salt guards that weren’t put back on properly! Not one screw put back in by mechanic entire wheel well came off will be submitting bill to you for reembursment More

This may be a duplicate. Service in all areas was totally great. Caitlin was extremely helpful in staying in touch between the service guys and myself. Her previous experienc Service in all areas was totally great. Caitlin was extremely helpful in staying in touch between the service guys and myself. Her previous experience is a mechanic definitely is a plus on her side. She is able to fully understand what the mechanics are saying and translate it into layman's terms for the customer. More

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Service was as promised, timely and efficient, waiting area was comfortable and there were no surprises area was comfortable and there were no surprises More

Professional and courteous both service and sales service is done on time with no problems is done on time with no problems More

Got there early and they accommodated me right away…also very courteous. Like that they have drinks and snacks. Thank you 👏👏 very courteous. Like that they have drinks and snacks. Thank you 👏👏 More

Great attentive staff. Quick turnaround with service. I also like that they provide a shuttle service to a secondary destination while your car is being fixed. Awesome serv Quick turnaround with service. I also like that they provide a shuttle service to a secondary destination while your car is being fixed. Awesome service, highly recommended dealership More

Quoted me way to much for brakes and rotors. Times are tough give a better price ! Times are tough give a better price ! More

I came in for a simple inspection sticker, not a single car in front of me when I checked in so I figured no more than 45minutes. The whole process took 3.5 hours. I was told my car needed a new fog light car in front of me when I checked in so I figured no more than 45minutes. The whole process took 3.5 hours. I was told my car needed a new fog light for inspection to pass (that doesn’t sound right but I accepted), I also needed new E brake which I agreed to. I was told they just needed a new light bulb and that someone was going to drive over to pick one up and be back in like 10minites to get it. I’m assuming they drove to Dodge dealership to get a light. So I thought well next time I should just go to dodge myself and not have to pay extra for the light but I’ve been loyal to Nissan for years so I was willing to look past that. However after waiting 1.5 hours I was told the picking up of the bulb was taking longer than expected. ANOTHER hour later I was told they finally got the light and I had to wait on a truck to get their tires changed and then they would work on my car again. That’s 3 hours in and I still have to wait on a car that got in several hours after mine? I’m a very patient person, after hour #3 I was even frustrated. If you look up the last name Licea you will see my family has bought several cars from Nissan including myself, I was such a loyal customer that even though I own a dodge I still go to Nissan to get work done. After this 3.5 hour wait it’s not likely I’ll ever go there again. On top of that I had to pay over $300 so all that together was not a good experience. The lady who was at the front desk that day was very nice and understood my pain and even said she would talk to management about my experience. I hope this helps your team improve. I never fill out these surveys but this experience was by far the worst. More