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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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August 24, 2022

The team worked very hard to solve our issue, great support and service thank you More

by BKEITH6380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Redding
Aug 27, 2022 -

Bertera Nissan responded

Bkeith6380, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2022

Brought my brand new car in because it was making noise, they replaced front right wheel bearing. I picked up my car and the noise was still there. I’m assuming they never test drove it. Brought it back and More

by JEN-TROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir Abnoos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Jen-troy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

August 23, 2022

My service representative, Ali was very informative, professional & helpful.She kept me informed through texts & phone calls about the progress on the work being done to my vehicle. She truly is an exam More

by DRAGONFLY13159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2022

Nissan was able to figure out and fix a clunking noise from the back of my car on both sides was a combination of transmission, coupler, and a lose rear end. They gave me a loaner and fixed my car with me More

by DEB_STARR5136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Deb_starr5136, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2022

Caitlyn is great very friendly informative and answered any questions I asked. Great communication skills More

by Bglg1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Bertera Nissan responded

Bglg1992, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2022

The service was great, will use again and recommend to others. I appreciated the videos with explanations. More

by ETRUTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Bertera Nissan responded

Hi Etrutor, thank you so much for your positive comments about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2022

Friendly and clean waiting room and the work was done in a timely matter. Would recommend to others. More

by JILLBOULAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2022

They were very helpful. My car was fixed in a reasonable amount of time. I would highly recommend the service center. More

by sjdirenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Bertera Nissan responded

Sjdirenzo, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2022

Very helpful and responsive with repairs. Very happy with the car and detailing that was done More

by debloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Fitzsimmons
Aug 24, 2022 -

Bertera Nissan responded

Debloh, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! We can't wait to see you again, have a great day.

August 19, 2022

Brought the car in, they took it in. Larry brought me home. My car was done earlier than expected and then they came and picked me up. Everything was done as asked and I am happy! More

by Ric Bohm NONO0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : THEO COSSIN
Aug 24, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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