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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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September 01, 2022

Caitlin in customer service was awesome! Service went beyond my expectations! My vehicle was supposed to be there the whole day and was called at noontime to say it was ready! Way to go…. More

by Betty Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Bertera Nissan responded

We appreciate your positive review about your recent experience with us!

August 31, 2022

Customer service in the service dept was excellent. They answered our questions and explained everything about our options. However, I’m still waiting for sales (Anthony) to provide the trunk mat tha More

by SSYMONICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in sales
Sep 03, 2022 -

Bertera Nissan responded

Hi Ssymonick, thank you so much for your positive comments about Bertera Nissan, Inc.!

August 30, 2022

I drive over an hour to come to get my car serviced. I trust them. More

by MJAC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Bertera Nissan responded

Mjac21, we really appreciate your positive review!

August 28, 2022

I deal mostly with one service advisor called Ali. She has gone above & beyond to try to help and schedule appointments that will fit my work schedule. She is friendly,polite & professional. I appreci More

by DRAGONFLY13159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Bertera Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bertera Nissan, Inc. ,we are happy to pass along your comments to the team.

August 27, 2022

Very nice people. They finished everything on time and made sure i was up to date. More

by MARIIC93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Bertera Nissan responded

We are so happy to read such a great review about Bertera Nissan, Inc.!

August 27, 2022

They saw me on time and conducted business as requested also courteous throughout whole appointments More

by smk0708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Bertera Nissan responded

Hi , thank you so much for your positive comments about Bertera Nissan, Inc.!

August 26, 2022

Very good dealership, and they treat you really well. Just very expensive. They take you on time. More

by JOFANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2022

Received professional service. Was ready, when I came back to pick it up. Good feedback. More

by knelson.voice@yahoo.ccom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Knelson.voice@yahoo.ccom, we are so happy to read such a great review about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2022

Employees are excellent, easy to work with. Prices for services are ridiculous. $650 coolant flush. More

by KENMARCELLO240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo excellent
Aug 27, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2022

It seems that they don’t care about customers waiting time. Watting for 2 hrs for oil change and tire rotation ant to topped off the counter service personnel give bs for speaking the truth More

by EDWINR1319
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Plaszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Bertera Nissan responded

Edwinr1319, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to speak to our Service Manager about this please give him a call at 1-508-832-9611. Thank you!

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