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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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September 17, 2022

Caitlyn was amazing. Her customer service was awesome, She was very caring and invested in getting my car taken care of. More

by lbsansoucy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Bertera Nissan responded

Lbsansoucy, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2022

A very professional company, friendly staff, and a clean, comfortable waiting area. I met a couple buying a new car, and they couldn't stop smiling! More

by LWMORSE90
Recommend Dealer
Yes
Employees Worked With
Do not know names
Sep 16, 2022 -

Bertera Nissan responded

Hi Lwmorse90, thank you so much for your positive comments about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2022

Services OK I’ll still be worked on a little more when there is certain things that arrived other than that most of the time service is OK no matter what I continue going to you guys. More

by RIVERAJR20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
(The Shuttle Guy) Larry Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Bertera Nissan responded

Riverajr20, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2022

Caitlin was great to work with and kept me posted on when to drop my car off and when it was ready! More

by lewblash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Anglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Bertera Nissan responded

Hi Lewblash, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2022

They did a great job. I showed up without an appointment. They gave me a rough estimate of the time it might take to complete the work and they completed it much quicker. More

by williamricher71@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Upham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Bertera Nissan responded

Williamricher71@gmail.com, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2022

I had all 4 tires replaced. I was happy with the service. I like the video they share when working on the car. More

by kimbaboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo
Sep 16, 2022 -

Bertera Nissan responded

Hi Kimbaboo, thank you so much for your positive comments about Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2022

You told me my car was fixed but the problem became worse and then it died More

by ALLISONBARCLAY06
Recommend Dealer
No
Employees Worked With
Theo
Sep 16, 2022 -

Bertera Nissan responded

Allisonbarclay06, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 832-9611. We look forward to hearing from you.

September 11, 2022

They are always professional and friendly. The waiting room and rest rooms are always clean. More

by DMM12705
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Bertera Nissan responded

Dmm12705, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2022

EXCELLENT customer service. ......very professional, kept me informed during the process. Will definately recommend. Thanks/ More

by David D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2022

Took there for a recall (brake relay switch) driving home brake light came on, battery light came on, engine light came on. Now we’re taking it back where we bought it because it’s like the brakes froze up a More

by LINDATRELLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alexandria Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Bertera Nissan responded

Lindatrella, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact Amir at (508) 832-9611 Ext 10200. We look forward to hearing from you.

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