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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews
Call Service Center (866) 732-3016

966 Reviews of Bertera Nissan - Service Center

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September 28, 2022

This is the best dealership I’ve ever dealt with. Professional and friendly. Excellent customer service. More

by Kells14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo , Amir Abnoos, Alexandria Callahan
Report | Print
Sep 29, 2022 -

Kells14 responded

Kells14 VERIFIED CUSTOMER This is the best dealership I’ve ever dealt with. Professional and friendly. Excellent customer service.

Oct 02, 2022 -

Bertera Nissan responded

Hi Kells14, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2022

Very professional and curtious. She knows her job very well and has great people skills! Give her a raise. More

by FXRSCOTTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(The Shuttle Guy) Larry Kaplan, Caitlin Violette
Report | Print
Oct 02, 2022 -

Bertera Nissan responded

Fxrscotty, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 25, 2022

I had a great service! Friendly staff , quick response. Continue keeping up a good job! More

by david.paulanunez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

David.paulanunez, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

September 23, 2022

The service department was very efficient and super friendly, and oooh gotta check out the fresh doughnuts they offer for free!! More

by Jonny boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Pellot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Plaszewski, Bob Fitzsimmons, Alexandria Callahan, (The Shuttle Guy) Larry Kaplan, Caitlin Violette
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Sep 27, 2022 -

Bertera Nissan responded

Hi Jonny Boy, thank you so much for your positive comments about Bertera Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2022

Place is a joke, overcharge and aren’t friendly. My transmission went at 107000 miles. Tried to charge $7100 to fix it when I could go somewhere else for 4970 get it replaced with a Nissan cvt trans More

by Midlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir Abnoos
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

Midlife, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (508) 832-9611 at your earliest convenience and we will do our best to resolve this with you.

Sep 27, 2022 -

Midlife responded

I am all set- maybe try talking so Amir and actually have him follow up and call the customer like he states he will instead of just never calling. I’d rather not have a car than have to work with Nissan again.

September 23, 2022

I have always experienced excellent customer service along with quality work performance bringing my car for service at Bertera Nissan of Auburn. I can always look forward to seeing friendly faces there More

by ericseveri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Plaszewski, Bob Fitzsimmons, Alexandria Callahan, Caitlin Violette
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

Hi Ericseveri, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 23, 2022

Asked to be removed from list multiple times throughout interaction and to be removed . Thanks More

by Mlafo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Violette
Report | Print
September 23, 2022

They did what they promised to do call me promptly to come for my car and they did a good job More

by KWASIADDOW
Customer Service
Recommend Dealer
Yes
Employees Worked With
I forgot the name, Alexandria Callahan, Caitlin Violette
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

September 22, 2022

Service was great but the price was waaaay too high. Oil change, rotate tires, cabin filter, inspection - $295. Too pricey for me. More

by BBIG5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

Bbig5, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2022

The receptionist was very pleasant and helpful and she explained to me all the details and process! More

by SERRANO7981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
Report | Print
Sep 27, 2022 -

Bertera Nissan responded

Serrano7981, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

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