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Bertera Nissan - Service Center

Auburn, MA

4.5
966 Reviews

966 Reviews of Bertera Nissan - Service Center

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November 04, 2022

My time with Berta was great they took very good care of me. Staff was pleasant and the wait was not long. I wish though when you call to make a appointment you actually speak to the Berta. Not a answering More

by Robbcee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Natasha Pellot
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Abnoos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandria Callahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2022

New manager helped me with something the old manager promised! Good service experience and did not take too long! More

by kknowles53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2022

Great service and friendly staff clean environment work complete fast and complete and l will encourage others to take their vehicle there More

by SASAHKIR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Fitzsimmons
Nov 07, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2022

Scheduling was easy and service happened quickly. However, was promised a shuttle to work after I dropped of my car, but had to wait over an hour and the shuttle still hadn't arrived. Ended up callin More

by solaroverflow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
(The Shuttle Guy) Larry Kaplan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Bertera Nissan responded

Solaroverflow, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to get a little more information regarding this situation so I can evaluate it better. Please give me a call at 1-508-832-9611 ext 10408. Thank you!

November 02, 2022

Very friendly service receptionist! The only issue is the wait time for a checkup. The waiting area has all the amenities to make the wait somewhat tolerable. More

by DLYDICK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2022

Great customer service, staff is very pleasant. Dealership is kept very clean , felt very welcome ! I will be recommending family and friends for sure ! More

by KAC1213US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Abnoos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Nov 06, 2022 -

Bertera Nissan responded

Kac1213us, thank you for your kind review; we are happy to pass along your comments to the team here at Bertera Nissan, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2022

My wait time was supposed to be 45 minutes for a inspection sticker and it took 90 minutes More

by bushwoman29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandria Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 29, 2022

Service department personnel are amazing. Friendly, helpful, and knowledgeable. Also completed the work more quickly than the original estimate. More

by jboy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo. I forget his last name 5 stars!
Nov 06, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2022

We had work done that was covered by enterprise they did on oil change and tire rotation without approval and still charged me for the job we did not agree to do because they had already done it before they More

by k.hidenfelter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who I dealt with
Oct 29, 2022 -

Bertera Nissan responded

K.hidenfelter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. The oil change and tire rotation were requested when the vehicle was brought in for service. This concern needs to be brought up with your Enterprise Maintenance plan. If you have any other questions for our dealership you can give us a call at 1-508-832-9611. Thank you.

October 26, 2022

You are very polite and I would recommend Bertera Nissan to anyone looking for a good quality vehicle More

by bgoding111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Violette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2022 -

Bertera Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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