Bertera Nissan - Service Center

David Englishman is the worse Service Manager ever! Took my car in for a flat tire and he calls me stating that I need a new exhaust, brakes, and rotors. When I questioned the need for the extra work Took my car in for a flat tire and he calls me stating that I need a new exhaust, brakes, and rotors. When I questioned the need for the extra work he became extremely defensive and verbally aggressive. Come to find out it wasn't even my car that he was referencing, there was a "mix up with paperwork." Luckily, the Service Director,Shawn Murphy, was able to redirect him and save me from having to pay an addition $601.61. Shame on you David Englishman who couldn't even apologize to my face when I came to pick up my car! ( That didn't need new brakes, exhaust, or rotors!) More

I have never received such poor service. I cannot discourage consumers enough from going to this service center. My story begins in the fall of 2022. My airbag light came on and we took i I cannot discourage consumers enough from going to this service center. My story begins in the fall of 2022. My airbag light came on and we took it to my regular mechanic to check it out. He told me that the seatbelt needed to be repaired and that it would be covered under the 7 year safety warranty for my vehicle. I took it to Bertera and they replaced the seatbelt, but the light remained on. They charged me for a diagnostic and told me that they sensor needed to be replace and quoted me over $2,000. We asked if it would be okay to hold off on the service for a bit, as it was expensive, and we were told it would be fine to push off the replacement. I will admit that we waited some time to go back for the replacement. In June of 2023 I scheduled the appointment online. It was a Tuesday that I went online to make the appointment for that following Friday. I selected the airbag as an option and the charge reflected close to the quoted number, so I felt confident that it was scheduled for the correct service. I put in my VIN number so they had my vehicle's information, and I got an email confirming that the dealership accepted my appointment. I drive 45 minutes to the dealership. As soon as I walk in the receptionist states "I don't think we have that part in stock, let me check." She has me go sit in the waiting room. She comes back some time later to tell me they want to do a diagnostic and that it will be over $200. I ask if the diagnostic they did the last time would suffice, and she goes to talk to her manager. She comes back and states that they can work with the previous diagnostic, but the part is not in stock. She tells me that I will need to pay for the part upfront and they will get it ordered for me. She askes for me to wait in the waiting room so she can order it and write it up, so I can pay for it before I leave. An hour and a half goes by before she comes back to give me the paperwork to pay for the part. I pay and she states she will walk me out to my car. While walking out she states that she is sorry for having me drive out there. That she saw the appointment on the books and meant to check for the part and call me, but that she was out sick the day before. My appointment was at 3:45pm, she could have called me any time that day to let me know not to drive out there. She also apologized for the wait that day, and stated they were working through some sort of issue. I left and they called me the following week. I went in on that following Thursday to get the part replaced, and was told it would be done by the end of that day. I was planning on traveling across the country that Friday to help care for a sick family member, and I made these plans clear. They promised the vehicle would be done that same day. At 4pm they communicate with me that the they cannot program the part and the tech that is capable of it already left for the day. They asked if they could work on it first thing the next morning and get back to me. I ask what time it would be done the next day and was told noon the latest. I stated that was fine, but I could not push it past noon. They text me the next day confirming that noon is the latest, and I stated I would be there at noon to pick up the car. I get to the dealership at 12:30pm that day. As soon as I walk in the woman at the desk tells me "its not good." She tells me that there are further issues, and that it would be at least $10,000 to fix my vehicle. I ask why I wasn't called prior to me, once again, driving out to the dealership and wasting my time. I asked if I would still be responsible for the cost of the work they did that did not fix the vehicle. I was told the manager was out of office on bereavement and would need to get back to me the following week. I get a text that next week stating that I would be responsible for the total of the service to "repair" my vehicle. I never spoke to the manager. More

5 Bertera is a great dealership. Caitlin was an awesome advisor and had my car done in a timely manner. 10/10 would recommend this dealership. Caitlin was an awesome advisor and had my car done in a timely manner. 10/10 would recommend this dealership. More

5 5 Original contact with internet person was great and visit was great really are a great dealership experience visit was great really are a great dealership experience More

Good service, professional attitude. Clean environment, clean bathrooms The estimate time and price were really close. Clean environment, clean bathrooms The estimate time and price were really close. More

Very helpful Great experience. ..quick time on my visit...good amenities..nice waiting area. I WILL RETURN IN THE FUTURE ..quick time on my visit...good amenities..nice waiting area. I WILL RETURN IN THE FUTURE More

No problem with Dennis. ,if they had ordered the part the first time I was in ,it would have saved me an extra trip in from Southbridge ,if they had ordered the part the first time I was in ,it would have saved me an extra trip in from Southbridge More

Good service The experience is good for the service . Easy to schedule the appointment. Easy to schedule the appointment. More

Fast, reliable The dealership was fast and reliable. I come in drop off my car and leave I come in drop off my car and leave More