Bertera Nissan

I have leased and purchased many vehicles from dealerships over the last 35 years.Bertera Nissan ranks right up near the top for the whole experiance of buying a new vehicle.My first contact was w dealerships over the last 35 years.Bertera Nissan ranks right up near the top for the whole experiance of buying a new vehicle.My first contact was with Ray McGowan.I was doing my homework on the phone first, as i knew exactly what i wanted and how much i was willing to spend.Ray did what most people in sales don't,he listened to what i had to say and to what i wanted!!He got back to me immediately when he located the 2010 Altima with all the extra's and the price and right color i was looking for.Rays attention to detail and his profesionalism should make his owner proud to have him as a valued staff member.I have been in sales all my life,and found Ray and all the staff at this dealership to be very refreshing.Ray and Teddy both where great at follow-up and answered all my questions before i signed the contract to purchase.I am very happy with my new Altima and want to thank Bertera Nissan for the hassle free and overall great experiance of buying a new car from them. More

Long review, but please read. could save you some hassle. Terrible experience. Have bought new cars many times before, and although it can always be frustrating at times, I have never had an ex hassle. Terrible experience. Have bought new cars many times before, and although it can always be frustrating at times, I have never had an experience like I had at Bertera Nissan. Right from the start I should have known they had shady practices. I inquired about a car online, which was quickly unavailable. this was ok, because they had a better deal. He also told me that he is the fleet manager, no commission for him, so he was just about getting the car sold regardless of profit. after talking payments for awhile and saying I didn't want to be over $300/month, the salesman said ok, we increase your down payment and we can get too $355. I said too high, but he encouraged putting in a credit app and maybe the interest rate would come back lower. it was late, so i filled it out and headed home, next day he called, got a rate 6 percentage points lower, so good news lower payments! asked for some details(amt financed, rebates, trade, downpayment etc, but those questions could not be answered on the phone. He couldn't even tell me the payment amt, because of privacy laws the finance guy couldn't share that with him. Asked to talk to finance, waited for return call, never happened. finally just decided to go down and get the info. Was told that all other details were unchanged, just lower rate. before going, I put the numbers that I was able to get out of him into different loan calculators, and everyone of them came up with a monthly payment of $300(right where I was looking for). head down there thinking all set, sign a few things and be done. That's when I meet Vinny in finance. Big smile tells me, got your payment at $335! I question, this 6 percent lower and only $20 difference in payments? He tried telling me that the online calculators were wrong, blah, blah, blah, this is the right amt. I said never mind, numbers aren't adding up, and I just don't feel comfortable with the math he's showing me. Ask for complete details, several times because he just did not want to share that out right. Kept saying "you saw the numbers, they haven't changed. Then he shows me, that my down payment was not matched(promo they were running). saw that he had sticker price for the car, questioned moving on that number as invoice price was over $2000 less, he said no, invoice is not important. here's the price, best deal you'll get. I walked out disgusted. He got all frustrated asking me why I wasted his time(wasn't aware these guys work for free). I said forget it, not playing the number game with you and left. told the salesman to get me my deposit back(took another 20 mins to do that). while waiting Vinny tracks me down and comes over all angry and like a 10yr old kid says "we didn't even have an approval for you, so it doesn't matter". Very professional. Why was I told to come down and finalize it? was told all set! whatever, just get my deposit so I can get going. meanwhile a customer relations manager comes over asks what happened. I tell him the story. He AGREES that the numbers i was given sounded wrong too. gives me his card and promises to call me the next day. Call never happened. not surprised to be honest. all in all terrible experience. these guys use the typical car salesman technique of focusing on payment amt as opposed to car price. read "confessions of a car salesman" on http://edmunds.com, it's their exact technique. More

My husband and I had a great shopping experience at Bertera. The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy w Bertera. The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy with the value and quality of the vehicle we purchased. They went above and beyond, making our experience pleasurable!! We have recommed Bertera Nissan to our friends - we love our car and will definetly purchase our next car with them!! They were awesome!! More

My lease was up, so I needed to either re-lease a new car, or a buy a car. I wanted to buy/lease the same type of Nissan that I currently had, and I dealt with Ray McGowan on the phone over the course of car, or a buy a car. I wanted to buy/lease the same type of Nissan that I currently had, and I dealt with Ray McGowan on the phone over the course of a few months. He never returned my calls, and I constantly had to call him to find out what was going on with lease options, if they could get the color that I wanted, etc. When I finally had gone into Bertera, he had me work with a salesperson, and he was condescending, clearly had better things to do, and took cell phone calls while we were working numbers at his desk. When he actually showed me the car that I was inquiring about, the car battery was dead, so I couldn't test-drive it. It happened to be pouring that day, so we had to drive to a remote lot across the street to look at a similar car. The entire experience was so horrible, that I was turned off by Nissan all together, and decided on Honda. Lundgren Honda was a dream to work with. Added on September 30, 2010 (5 months after turning my Nissan lease in, back to Berterra Nissan) Five months later, and I needed to add one more thing. My lease was up in May, and I tried buying a new Nissan from them, but their customer service, attitude, and over experience was so horrible that I went to a 2011 Honda Pilot instead. I received a letter this week (September, 2010) from Anthony Latorre at Nissan, stating that "Nissan wants my Pathfinder!" and that there is a "list of customers waiting for us to locate a vehicle." And, that Anthony has the "ability to offer me more money" for my car. Just a quick word of advice, Anthony: before sending out letters, make sure that 1)the person still has the Nissan and 2)they haven't turned over their lease in APRIL!! I haven't had the Pathfinder since the end of April, so why do you think that I am still the owner of the car? More

Michael W and Steve Z were fantastic! I felt zero pressure while looking, and they listened to my concerns and needs. They were both low key, and as excited for me to get the car I wanted as I was. T pressure while looking, and they listened to my concerns and needs. They were both low key, and as excited for me to get the car I wanted as I was. The price was great, and even better than some of the area Nissan dealerships. They have a great selection in their inventory. I have used their service department in the past and their prices are good. I highly recommend Bertera. There is no one their who does not have a smile on their face and willing to help. More

I saw a Jeep Wrangler advertised online for a great price, so I went in to test drive it. I dealt with Teddy who was honest, on top of everything, and informative, I really had no problems with him, wh price, so I went in to test drive it. I dealt with Teddy who was honest, on top of everything, and informative, I really had no problems with him, which is why this rating is over a 1 rating. I came in the next day with my deposit to purchase the Jeep, and waited nearly an hour to meet with the finance guy, who was TERRIBLE and RUDE! He gave me the price which I declined because it was WAY over my max, which I had told to the sales guy. I explained to him that I told Teddy where I wanted to be, that this was an hour drive, and I was frustrated that my budget wasn’t communicated, because everyone’s time was being wasted. Without re-hashing everything, he got extremely frustrated and short with me, saying this was a waste of HIS time! (Excuse me, aren’t you being paid to do this whether I sign or not?!) I agreed with him and said that maybe he should talk to his sales person who clearly didn’t communicate any details. He then said, and I quote, “I’m not trying to be fresh, but why can’t you afford more a month based on your income?” !!!!!!!!!!!!! None of your business! He stood up and walked out, no business card, no nothing. I can’t even explain how rude he was! On the way out I was stopped saying we don’t want to lose the sale, we’ll make this work, come in next week. In the meantime I scoured the internet just because I was SO turned off by the finance guy. I ended up finding a better deal anyways, but if he had been even remotely polite, I wouldn’t have continued my search, and they would’ve made the sale. On a more of a redeeming note, when I called Bertera to tell them to refund my initial deposit, after Teddy got the message he called me. I told him about the deal I found elsewhere and he congratulated me and was very courteous, saying I had found a great deal. More

My wife and I had a great shopping experience at Bertera. The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy with the v The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy with the value and quality of the vehicle we purchased. We would certainly recommed Bertera Nissan to our friends. More

Firstly I m impressed with sales service from Brian, I was trying to finalize Nissan Murano and Rouge and finally I was able make a decission to get Murano. Very professional and was trying to accomodate was trying to finalize Nissan Murano and Rouge and finally I was able make a decission to get Murano. Very professional and was trying to accomodate my budget. Unfortunately we didnot agree on price and options I was trying to finalize. I wish I could have finished the deal but was too late that I had to finish upsale else where not Nissan though. But I would admit that they were very respectful unlike I seen at other dealers who get pissed once I m trying to negotiate. Any ways next time More

I went to this dealership thinking they are all they same but left with the feeling of being satisfied. Customer service really makes a difference and we received A+ quality from Jereme. He didn't over crowd but left with the feeling of being satisfied. Customer service really makes a difference and we received A+ quality from Jereme. He didn't over crowd us and made us feel he was working with us to make sure we were happy and satisfied with our purchase, not just that he made a nice commision. Overall I am very pleased and would definately recommend him to anyone. More

I came is for service and as always it was a pleasure. My car was taken in right away all the gentlemen @ the service desk are friendly , respectful and take the time to make you feel right at home. I was sh car was taken in right away all the gentlemen @ the service desk are friendly , respectful and take the time to make you feel right at home. I was shown where the complimentary coffee was and offered to have one while i waited. The sales people here are great too as i wandered around looking at the different cars while waiting they spoke to me, not pressuring me into buying a car but did ask if they could assist me. I will be buying a nissin from them in the future, They are definetly a dealership i'd recommend. My family and friends have purchased vehicles here, had serviced there vehicles and its always a pleasure. with much respect to the reviews that this dealership deserves....thankyou! More