Bertera Nissan

Hello, I hope this review helps anyone who is attempting Hello, I hope this review helps anyone who is attempting to have a smooth clean process of buying a car. The internet salesman was nice. Easy t Hello, I hope this review helps anyone who is attempting to have a smooth clean process of buying a car. The internet salesman was nice. Easy to work with and nice to speak to on the phone. Through the course of email's and phone conversations, I explained that I only had 1 day off from work and I wanted to have a smooth process for purchasing a 2007 used Nissan Murano SL. I had emailed various dealers with similar cars to find the dealer who would meet our needs and commit to that agreement to make the process clean and easy. I had done my homework on the car and knew exactly what I wanted at the price I could afford. The price I could afford would be an excellent deal for this vehicle, yet not so extreme that it would be un-reachable. I was very honest with the salesman regarding our budget. He spoke with the sales manager the day prior to me driving 1.5 hrs to the dealership to see the Murano. The Sales manager said that they could meet the price I wanted along with my trade. I drove 1.5 hrs to the dealership, sat with the salesman to do some paperwork and then proceeded to go see the Murano.... which was SOLD "the night before". As recent as 4 hours before showing up to the dealer I had email dialogue making sure that everything was all set and the dealer confirmed it was. The salesman then spoke with the owner who said there is a similar Murano that they are "into" for the same price so it would also work with my budgeted amount. I looked at the car, test drove it, it was a nice Murano. The salesman went to the sales manager after about an hour of me looking at the car. The salesmanager came over to the table I was sitting at, didn't even attempt to make eye contact with me or sit down and proceeded to begin to discuss the deal. I stopped him and introduced myself, which would have been nice if he did the same to begin his conversation. He then told me that he CANNOT meet the original agreed upon price that we had worked out. He said "I don't even want to throw you a number". I will not return to this dealer. I will say that I enjoyed working with the salesman from a friendly perspective, but the leadership at this dealer needs to be reconditioned. A false promise/bait and switch costed me one of my last vacation days of the year. p.s. I don't doubt that SOME of the all 5 ratings on this website for this dealer are true, however I highly doubt that all of them are from candid honest, non-employees. More

I've given this review because my experience at the dealership throughout the entire purchasing process was very good. Ted worked with me to find the vehicle I wanted, at a price that I could afford. dealership throughout the entire purchasing process was very good. Ted worked with me to find the vehicle I wanted, at a price that I could afford. I would recommend that others go to Bertera Nissan. More

My experience purchasing a new vehicle from Bertera Nissan was excellent. Teddy Simons helped me out from the beginning in assisting me with my vehicle search. At first I was considering a used vehicle Nissan was excellent. Teddy Simons helped me out from the beginning in assisting me with my vehicle search. At first I was considering a used vehicle, in which he presented me a few options. After looking at some prices of new cars, he got me a great deal on a new Sentra. I decided to go that route, and he helped me through the process from beginning to end. I would recommend this dealership and Teddy Simons as a sales rep. to anyone. More

I had purchased a new car here before, with not great, but ok treatment and I liked the car and it was a fairly good deal. That particular salesperson isn't there anymore. I go back to this dealer last mo but ok treatment and I liked the car and it was a fairly good deal. That particular salesperson isn't there anymore. I go back to this dealer last month and told Buddy, the salesman that snagged me, what I was looking for and the max price. Buddy then went to ask his manager. The "Manager" Steve said ok, we had a deal.. but we bickered over about $200. I then found out that the car didn't include what I had asked for. I told him never mind. "We shook on it, we shook on it, we made a deal" (snarling at me at too close-for-comfort range)he kept saying over and over(Who WAS this nutty guy that doesn't respect personal boundaries anyway - that had absolutely no manners and class??) The deal was misrepresented. He came across as trying to intimidate me in a very threatening and condescending way. Gave me the creeps! I went to another manager, Anthony- who I had met from my previous new car purchase. "Why don't we settle on this price? Aren't you making money anyway? "Let's talk about Numbers" he says..adding them up, impossible to understand...of course, unless one was a mathematician. "How am I making money? How am I making money? I'm not making money... Blah, blah, blah..." Such a cliche! Rude and condescending attitude. Like we consumers have not heard these lines and tricks before?! Then Amir the Sale Manager steps in.... He will not toss in the radio which was an extra $100. What happened to the original deal we had made? It suddenly jumped up over $2000!! Blah, blah, blah.....he talked in circles.... I was irritated and not too trusting at that point. I told him I would look around and be back.... Better deals out there but some a little bit of a distance...and I liked this particular car the best, it is in a more convenient location, and I am strapped for time...(and they knew it, taking advantage of it) so I go back, "Ok, I'm ready to buy this car" We settle on the final price, includes everything. (***Still overpriced according to Edmunds.com!!)I read over the purchase and sales agreement, it suddenly becomes $100 more. Amir would not budge. When will the car be ready? After you pay the full price we will put the radio in and have it registered. I get a loan, not for the full price of the car. I call Amir-ask him what his rates are.....After I had signed that day, he asks me what my rate is and can he offer me a better one? "No, I'm all set, thanks") "If I finance with you, maybe you can give me a better deal, you'll make more money?" "It depends on your credit what your rate is" "I have very good credit" "Oh, then I won't make money, I only make money on a higher interest rate for loans. I would rather just have a check in my hand anyway. "Well you know,at this point, Amir, I am very unhappy with the service and deal I got. The car I wanted suddenly was not available, It became a much more expensive one(bait and switch) You argued about $100 for a radio. I was told the final price. I look at the purchase and sales agreement and the $100 is added. I do not appreciate the rude and condescending way this dealership has treated me along with being unethical. I am going to give you a bad review. "Ok, then if you are going to do that, I'll send you your deposit back!!" All the while....Steve Bertera, the Professional Classy OWNER was yelling in the background during the whole phone conversation, "Hang up, hang up on her......" Amir was saying loudly how he was irritated and too busy for this.. HOW RUDE!! I call Buddy back in a few days......"I have the full amount of the loan approved now, please ask Amir to have the car ready Saturday by early afternoon" "Steve says you have to buy the car by Monday-the end of the month, or you can't have it" Nope, I do not think I want to take the day off from work to please Steve. "He says go to the bank before work" WHAT kind of low class idiot is he??!!!!! I call and ask for Amir once more... to tell him that I will NOT be paying for the car in full by the end-of-the month, but I would like the car ready by Saturday early afternoon. The "Customer Relations Manager" Ray answers. I tell him how I am basically unhappy with the deal and the way it was handled. I am flabbergasted by the treatment I have had by this dealership. He tells me that this $100 radio is a "genuine Nissan radio also" (Since when did JVC partner with Nissan??)"I'll have a meeting with all parties involved first thing....." No apologies from anyone. No compensation. I tell Buddy I want to test drive the car before I pay. I wait about 30 minutes for him to "locate" the car in the lot. He nevers come back to reassure me that he is still looking, no apologies. I give the Finance Manager the check. He assures me that the car will be ready soon. I wait an unreasonably long time. The other Finance Manager, Vinny- that I found way way too rude and immature to deal with during my last purchase makes fun of my name, mispronounces it on purpose. DOESN'T ANYONE IN THIS ENTIRE DEALERSHIP HAVE ANY CLASS AT ALL??!!) I ask Buddy how long he thinks it might be..."Not my department, it's up to the Finance Manager to fax the info to the insurance co and get it registered" The Finance Manager says it's out of his hands. I tell Buddy that it is up to him to follow through, it is taking much longer then I was told it would be. "I am already not happy with this dealer "I don't think anything will make you happy, Miss...!! It is out of my hands now,anyway!" Of course, once the money is paid, they have no use for you. Do they not realize that I can make referrals and reviews?? Anthony tells me that the long delay was due to the Insurance Form being missing. It was the fault of the original person that made up the paperwork-Andrew(Buddy was out that day) to get all of the paperwork correct. The Finance Manager did not notice it was missing? I had given them the insurance information beforehand-I had an insurance binder. No time for the Sticker. So I have to waste more time and go back the next day Saturday. I am waiting in the Service Area. Mr Congeniality Customer Relations Manager Ray asks me how I am. I am not happy. I tell him that nothing has been resolved to my satisfaction. The entire car buying process was a miserable one for me. He makes a phone call. "We lost $696 bucks on you. We didn't make a profit" Wow, they gave me the car for free?? "Guess what Mr Customer Relations Professional?? It is not all about the money. It is more about how I was treated as a customer. I have had several new cars and have never, ever been treated by such arrogant people with total disrespect for a customer! More

The reason Teddy has been rated so high is that he is a very professional salesman. The friendliness was exceptional. We told him the price range we wanted to stay in and he made this happen. He is a very very professional salesman. The friendliness was exceptional. We told him the price range we wanted to stay in and he made this happen. He is a very energitic and enthusiatic individual. He is definetly out to please. This is the way all salespeople should be. In our past we have had salesman that were no where near the way Teddy is. He presents himself as a professional and friendly individual.We did not buy the cars when we first went there. We told him our situation and he said he would call us back and make things happen for us and he did this. My daughter, my husband and now myself have bought a car from Teddy and would again.Upon picking up the cars he made sure we new everything about the cars. Teddy is #1 in our book and we thank him very much for being so helpful. He deserves an applause. Thank You Maureen Butler More

I can't say enough about our Sales Consultant, Joe Stickles. He was honest and great to deal with. He is a wonderful asset to your business and I will be recommending him to my family and friends. For Stickles. He was honest and great to deal with. He is a wonderful asset to your business and I will be recommending him to my family and friends. For the first time in my life I purchased a vehicle with absolutely no pressure! We will be returning in a couple years to purchase another vehicle from Joe. More

Ted was a really good sales person everything he said was true dealership was great I recommend Teddy to anyone who want to buy a new Nissan best experience ever. Bertera Nissan made my car buy experience sw true dealership was great I recommend Teddy to anyone who want to buy a new Nissan best experience ever. Bertera Nissan made my car buy experience swift and easy. Teddy is a top salesmen. I love the car I bought from Beryera Nissan More

I recently purchased a new vehicle from Teddy at Bertera Nissan who made this stressful process very easy for me! He was a pleasure to deal with...professional, straight forward and true to his word. Bert Nissan who made this stressful process very easy for me! He was a pleasure to deal with...professional, straight forward and true to his word. Bertera located my new vehicle within days, and Teddy kept me informed throughout the entire search and delivery. The finance manager, Amir, was also easy to work with and explained everything in full. Overall, it was one of the best car buying experiences and I would recommend Teddy and Bertera to anyone. More

My salesman Teddy was great; he answered all of my questions and even offered to sync my phone to the car's Bluetooth. This is my third Nissan, and the first from Bertera. When I got my new Alti questions and even offered to sync my phone to the car's Bluetooth. This is my third Nissan, and the first from Bertera. When I got my new Altima 2.5SL home I discovered that my iPod wouldn't work through the car stereo. I took a chance and showed up the next business day at 7:00 am and the Denise in the service department had it checked out. She told me they would have to replace the stereo and that it would take five days for the part to come in. I got a call the next afternoon saying it was in and I asked them if I could have it installed that day. They said "Yes, bring it in." I waited about an hour and the stereo worked perfectly. Overall my experience with sales, financing, and service was exceptional. If anyone asks me where to buy a Nissan, I will tell htem, Bertera's Nissana of ASuburn. More

I've had nothing but positive experiences when working with Bertera. The sales staff was awesome and helped me get a great deal on my Xterra, the service department has gone WAY above & beyond my expectat with Bertera. The sales staff was awesome and helped me get a great deal on my Xterra, the service department has gone WAY above & beyond my expectations. Everyone there is so nice, and they do great work at fair prices. Anyone looking to purchase or service their Nissan should definitely check out Bertera!! More