Bertera Nissan

I went to Bertera to check out a used Altima Hybrid that I saw on their webpage but they had a great Presidents' Day Sale on new cars and after I test drove a new Altima Sedan I fell in love. Keith was exce I saw on their webpage but they had a great Presidents' Day Sale on new cars and after I test drove a new Altima Sedan I fell in love. Keith was exceptionally helpful and courteous. After the purchase, I had to go back to get the registration and inspection sticker. I called Keith on his cell. It was his day off but he called the dealership on my behalf, confirmed that my paperwork was ready, and made arrangements for me to go pick it up. I am very pleased with the overall experience. More

Zach was very helpful and considerate while I went through the car buying process. I would highly recommend him to friends. I had purchased a car with this dealer before and have a great relationship through the car buying process. I would highly recommend him to friends. I had purchased a car with this dealer before and have a great relationship with the service department that has always been helpful to me in the past. More

I had a great experience at Bertera Nissan. The salesperson was extremely helpful throughout the entire process of purchasing my 2011 Rogue. I was also very impressed with how friendly all employee salesperson was extremely helpful throughout the entire process of purchasing my 2011 Rogue. I was also very impressed with how friendly all employees in the dealership were. I would highly recommend Bertera Nissan to anyone looking to purchase a vehicle. More

This is my 3rd car that I have purchased from Jereme at this dealership. Excellent customer service, nice showroom and very friendly people in all departments. I highly recommended this dealer for your n this dealership. Excellent customer service, nice showroom and very friendly people in all departments. I highly recommended this dealer for your next car purchase or for service on your car. More

I have been buying cars for 40 years and buying my car from Bertera (through Teddy) was as easy and pleasurable as I have experenced. I contacted Teddy through the internet (Consumer Reports/truecar). He from Bertera (through Teddy) was as easy and pleasurable as I have experenced. I contacted Teddy through the internet (Consumer Reports/truecar). He was very prompt in returning my inquiry and let me know he wanted my business and would work with me to get a car and a price that would make me happy. When I arrived at the dealership,Teddy not only had the car I wanted but several color combinations for me to chose from. He offered me a fair (good) amount for my trade and a very good price for the Altima I wanted. While Teddy was running around making all this happen,Ray kept us entertained with stories and great conversation. When I arrived to pick-up my new car it was ready to go within a few minutes,shiny and clean with a full gas tank. Overall a great experience. More

We returned to Bertera Nissan today to have an oil change for our Altima Hybrid we purchased from here 3 years ago. We were interested in leasing a Murano and were approached by Mike Mastorianni and were ca for our Altima Hybrid we purchased from here 3 years ago. We were interested in leasing a Murano and were approached by Mike Mastorianni and were carried through the process with patience and professionalism. We left today leasing a 2011 Murano and it was a painless process from start to finish. He handled everything with ease and made our experience a pleasant one. We also purchased a maintenance contract from Eric because he clearly explained the savings of prepurchasing as opposed to pay-as-you go for maintenance. Thank you for being and clear with our needs and taking the time to explain things to us without rushing us through the process. We are ecstatic to have this beautiful new vehicle and will continue to do all our business with Bertera Nissan. We live only a few miles from Glick Nissan but we will travel farther to Bertera Nissan because of the wonderful staff and Service Department there. Respectfully, Lisa and Tony Ferguson More

I had a great experience at bertera. John was extremely helpful through the whole process. I walked in not knowing what I wanted but knowing that I had a budget that I needed to stick with. John went ove helpful through the whole process. I walked in not knowing what I wanted but knowing that I had a budget that I needed to stick with. John went over all my options (that would stay in my budget)and I ended up leasing a 2011 nissan sentra that I am so happy with (when I walked into bertera I would never have thought I would be walking out with a new car that stayed in my budget) Thank-you More

I got a call from Mike after getting a trade in appraisal for my car. When I spoke to him on the phone, I was very honest and asked if it would be a waste of my time if I would only pay X amount on a specif for my car. When I spoke to him on the phone, I was very honest and asked if it would be a waste of my time if I would only pay X amount on a specific car. He said they have some flexibility in the pricing. So I drove an hour to get there. When I got there he was with a customer so I was told to wait. I waited for an hour while in the meantime Mike was trying to bounce between me and his customer to get things moving for me on a test drive. Ray and Mike asked me multiple times how much I owed on my trade. I said I preferred not to answer since it has no relevance (I wasn't financing through them and I gave them a ballpark of where I needed to be between my trade and a car purchase). Ray was a bit patronizing and said I sound like I had been reading edmonds.com and that they are straight shooters there so I don't need to worry. He sure didn't prove that. After they finally found the lost keys for the car I was test driving, I took it for a spin. Mike and I sat down to talk about the price. He calculated how far we'd be if they gave me the auto trader appraisal for my car and the internet price of the car. He said they could go down as low as $700 off the price of the car. He left to talk to the finance guy and came back to hand me over to Ray. From there, things went downhill fast. Ray was unwilling to discuss the price of the car and what they would give me for my trade. He left for a while and came back saying we were $5,500 apart, which is actually $600 MORE than we were when I talked to Mike. I was carshopping without my husband (which anyone with a 2 year old knows is the most sane way to car shop). He said "you obviously sign the checks in your relationship" which was quite rude and offessive. He went on a little monologue about payments and said they could get me a better rate than what we were preapproved for. He left to talk to his finance guy but came back without any information or concrete numbers. He went on another monologue about nothing important and I finally stopped him and asked him what they were giving me for my trade. It was a fair amount, but $500 short of the auto trader appraisal and what other Nissan dealerships offered. He said the price of the car is fixed and indicated that I should be happy with how much below retail it was priced. I said I thought it was high compared to other cars I've looked at and that no one pays retail. He went on another monologue about car auctions and how people do pay retail. He said he didn't know what I did for a living, but he had been doing this for x years. I finally stopped his condencending rant and asked how low he could go on the car. He finally said he could drop the price by $1,000. I said give me the auto trader appraisal for my car and drop yours by $1,000 and we have a deal. He didn't even bother to check with his finance guy/ manager/ whoever. Just said no. Meanwhile, I had been there for 2 1/2 hours (30 mins after they closed) waiting for this simple 20 minute conversation. Mike was decent, but Ray was quite patronizing and rude. He said they were straight shooters, but they followed all the tricks according to edmonds.com. After reading the other reviews on this site, I felt much better about not being alone in my impression of this dealership. They were disrespectful of my time and had rude customer service. And as a side note, I ended up paying a bit more for a car from Infinity of Nashua because they are wonderful to work with. We've purchased our last three cars there and their customer service is worth it. I trust them to sell me a quality, well inspected car but I would not trust Bertera to do the same. More

My company offered 'Nissan employee pricing' due to a partnership between us and Nissan USA. Buying experience was the best I've ever had in my life. Absolutely no problem with vehicle pricing (below i partnership between us and Nissan USA. Buying experience was the best I've ever had in my life. Absolutely no problem with vehicle pricing (below invoice) and only a little good faith negotiation for the trade in. However! The Service Department are a bunch of jackals. A fluid flush for transaxel and automatic transmission fluid was quoted at $850. Checking with other service shops, and using genuine Nissan fluid (not cheap!), cost was $400. What the heck was the EXTRA $450 for from Bertera Nissan?! Do they sprinkle gold dust on the engine compartment? Avoid being ripped off by this dealership's 'service' department. More

I gave this rating because Mike made my purchase as painless as possible. He knew the vehicle I was lookin for and got me in it with short order. We have been a happy Nissan family for years and hopefu painless as possible. He knew the vehicle I was lookin for and got me in it with short order. We have been a happy Nissan family for years and hopefully from years to come. Mike went to great lengths to get me my deal. Thanks Mike More